Customer Success Team: Navigating the Unknowns


SIIA’s Customer Success Network's mission is build an exclusive forum for exchanging ideas related to customer acquisition, development, engagement, expansion, and retention. The Customer Success Network promotes the education of customer success practices, technologies and provides domain expertise through our members. The Customer Success Network delivers high quality content and networking for customer success leaders, team members and business professionals.

Event Details

Topic: Customer Success Team: Navigating the Unknowns

Brian Norusis, Chief Operating Officer at e-Builder, will lead an open discussion on building, scaling, and optimizing a high-impact team and culture of customer success. Join fellow members and discuss best practices to strengthen your customer success team.

All participants are encouraged to come with questions or topics they would like to discuss with the group. Potential topics for discussion include:

  • When and who to hire to scale your customer success organization.
  • How to unite your entire company around customer success.
  • Now that we have created a customer success organization, what, if any, responsibility does support have for the success of our customers?
  • What if we have a knowledge centered support process in place?
  • Where do products and services fit in to successfully expand our offerings?

Date: May 2nd, 2017

Time: 1pm


Brian Norusis Vice President of Customer Success e-Builder

Brian Norusis is the Vice President of Customer Success and is dedicated to ensuring successful implementations of the e-Builder product suite. Brian has over 15 years of software implementation and integration experience, implementing solutions for clients around the world. In addition, Brian brings a wealth of experience building efficient and effective technology focused implementations teams. Before joining e-Builder, Brian was responsible for key enterprise-wide software implementations at Alltel Communications, the 5th largest wireless company in the United States. Brian earned his undergraduate degree from James Madison University and his MBA from the University of Arkansas at Little Rock where he graduated with high honors.