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Best IT Service Management Solution

Recognizes the best solution that aligns the delivery of IT services with the needs of the business to deliver best services to employees and clients.

AppFirst - AppFirst, Inc.

AppFirst's award winning technology provides global organizations the ability to achieve unmatched visibility into the real time relationships between distributed applications and the global assets which support their execution. This includes all application classes, their associated services interactions along with detailed exposure of every asset required to service a global or local business transaction.

By delivering unmatched visibility AppFirst enables the business to experience real time and complete systems integrity information not historically possible. This includes database integrity, file integrity and system security data never before available. Additional benefits include increased system performance, improved global asset utilization and a reduction of overall IT costs.

  • Go To AppFirst, Inc.'s Web Site
  • www.kace.com - Dell KACE

    The Dell KACE K1000 Systems Management Appliance v6.0 lays the foundation for improving endpoint security through unified discovery, inventory, asset management and reporting of entire IT infrastructure from the desktop and the network to the data center through one pane of glass. Additionally K1000 v6.0 allows customers to maintain accurate, up-to-the-minute inventories of hardware and software assets as well as elevate endpoint security.

    Customers have turned to Dell KACE K1000 v6.0 to also help reduce software license compliance risk with a new software titling engine for tracking, assessing and ensuring software license compliance across multiple software versions. With its latest version of the K1000 v6, customers are better equipped to secure, manage and maintain critical clients, servers and mobile devices while strengthening organizational strategies for mobility, compliance and migration.

    Dell KACE's K1000 v6 adds functionality and removes the cost and complexity of managing dispersed endpoints, encompassing smartphones, tablets, laptops, desktops and servers. Dell is helping customers securely manage the "Internet of Things" (IoT) by offering greater visibility and unified asset discovery, inventory, management, and reporting for all devices and endpoints through an integrated web-based console.

  • Go To Dell KACE's Web Site
  • Go To Product Site
  • Additional information can be found online at:

    Dell KACE Logo

    http://www.grid-vision.com - GridVision

    GridVision introduces an innovative approach to IT service management for SMBs and MSPs, featuring a flexible and cloud-based platform that provides local or remote IT administrators with up-to-the minute, simple, extensible and effective automation of common IT tasks with custom business processes. Roaming device management is a snap, needing just an Internet connection to securely install patches or uninstall applications for users who are traveling or working from home or remote offices. Its next-generation solution transforms IT for SMB’s and MSP’s by eliminating the need for complicated deployments and empowers users with enterprise-grade automation and management capabilities for virtualized, cloud-based or on-premise assets. With an easy-to-use, drag-and-drop, web-based interface that automates any combination of tasks, the GridVision portal provides a centralized view of all organizational IT assets and crucial operating details. GridVision delivers powerful out-of-the-box support for Microsoft Office 365, Exchange and Active Directory management and reporting tasks. Additionally, its platform eliminates repetitive, complex and mundane management tasks, and provides assured uptime and quick fixes for issues before they impact productivity. With GridVision administrators can replace multiple standalone products with a single solution, and reduce ongoing management costs by deploying a SaaS-based model.

  • Go To GridVision's Web Site
  • Go To Product Site

    CODiE Winner

    Raritan DCIM Software - Raritan Inc

    Raritan's DCIM software is changing how modern datacenters plan, manage and use resources, so that organizations can optimize their datacenters and deliver compute infrastructure resources efficiently and intelligently—where and when they are needed.

    It provides accurate, real-time views across the entire datacenter -- including equipment in racks, such as servers, storage, networking equipment, rack PDUs, patch panels, and, even, applications. It also provides details on infrastructure equipment, such as floor PDUs and branch circuit panels, UPSs and CRAC units.

    The software maps physical relationships between all of these devices, so you can easily see how everything is physically connected, such as an entire power or network chain at a click of a button. It leverages information from existing ITSM systems and enables organizations to analyze work processes.

    Its enables users to more accurately and efficiently get answers to key questions -- such as how much energy is being used, what assets do I have, and what are capacity levels -- and to use the information to expand the life of the datacenter and to keep it healthy. DCIM software can dramatically increase data center efficiency, capacity utilization, and operations workflow to save time and money.

  • Go To Raritan Inc's Web Site
  • Go To Product Site
  • Additional information can be found online at:

    Samanage Service Desk - Samanage

    IT departments face a myriad of challenges related to end-user support including response time for service issues, improving productivity among IT and the organization, and demonstrating the value IT offers. The Samanage IT Service Management solution enables IT departments to effectively meet these challenges by providing the only true multitenant, unified service desk and asset management platform available.

    Samanage provides organizations of all sizes the ability to deliver excellent IT service to their organization with an easy-to-use and beautiful design. With a modern help desk to automate IT tasks, companies using Samanage have the ability to reduce support workload, streamline IT support among help desk admins, and deliver superior service throughout the organization.

    With no hardware or software required for deployment, and code-free customization, organizations are up and running in days, instantly improving productivity within IT and delivering superior service through the organization, with zero risk of obsolescence. Samanage delivers a continuous deployment model so new features are available immediately to all customers. With no downtime for maintenance and upgrades, the support team can focus more time and energy on delivering the quality of service to their end users they've always wanted to.

    Samanage empowers IT teams to provide value to their organization.

  • Go To Samanage's Web Site
  • Go To Product Site
  • Additional information can be found online at:

    Samanage Logo