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LiveEngage - LivePerson, Inc.

Winner In:
Best Customer Success Management Solution

LiveEngage empowers businesses to drive the greatest possible results from their digital assets. It is the only product in the market combining predictive intelligent targeting, live engagement tools and self-service digital content on a single user-friendly cloud-based interface. This unprecedented integration enables brands to identify and create meaningful connections with their most valuable prospects/clients, at the most pertinent time, with the most targeted messaging- ensuring optimal outreach and returns. In addition, LiveEngage is able to learn from every interaction, creating a feedback loop that continuously enriches intelligence and optimizes future engagements.
LiveEngage is simple enough for small businesses while still secure and powerful enough to meet the requirements of enterprise businesses. LiveEngage's full range of digital solutions, from personalized messages to very high-touch assistance options like video and chat, can be plugged into any customer's existing infrastructure. LiveEngage also plays well with others, maintaining an open architecture approach for custom solutions and easy application integration. After a one-time coding implementation and customized agent training, brands can use the intuitive interface to create and launch campaigns on the fly and deliver a consistent, personalized cross-channel buying experience.

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