Download: Setting Expectations in SaaS
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The sample SLA has been one of the Software Division’s most requested resources since 2007, so we’re thrilled to announce the 2010 update!
For more information on Service Level Agreements and to engage directly with the authors, check out our follow-up webinars!
June 3, 2010 | Service Level Agreements in SaaS: Handling Issues As They Arise
June 24, 2010 | Software Customization Projects: Your Contract May Not Be As Good As You Think
About the Authors
Daniel E. Rhynhart provides legal counsel to clients on a wide range of business issues. He specializes in resolving disputes arising from software development, design, implementation, integration, maintenance, support, disaster recovery, and other intellectual property issues.
Lisa Casey Spaniel concentrates her practice in intellectual property matters, software and technology licensing, technology and business agreements and transactions, electronic commerce and privacy issues, and promotions law. She specializes in software and web site development, design, implementation, integration, maintenance and support, disaster recovery and source code escrow agreements and related outsourcing, hosting, application service provider, OEM, resale and other sourcing and distribution agreements and models.
About Blank Rome LLP
Blank Rome LLP is one of America’s largest law firms. With more than 500 attorneys serving clients across the globe, Blank Rome is an international law firm representing businesses and organizations ranging from Fortune 500 companies to start-up entities. Blank Rome helps its clients in all aspects of their businesses. The Firm’s practices cover areas including business tax; commercial and corporate litigation; employment benefits and labor; financial services; bankruptcy and financial restructuring; government relations; health law; intellectual property; maritime, international trade and procurement; matrimonial; mergers & acquisitions and private equity; product liability; public companies and capital formation; public finance; real estate; trusts and estates; and white collar, internal and government investigations. Blank Rome also represents pro bono clients in a wide variety of cases and matters. More information about the firm is available at www.blankrome.com.