SIPAlert Daily – 5 actionable tips from Marketing Conference speakers

I just read this article in The New Yorker about Claire Danes, the actress starring in the Showtime series Homeland. She apparently loves puns. Needing a gift for a producer friend at a dinner party, she bought a camisole with an image of Sigmund Freud on it: a Freudian slip.

But it’s this later quote from Danes that made me stop and ponder. “I think the more whole you are as a person—the more integrated—the deeper you can go into scary territory. It’s just amazing that we have a means of doing that safely [acting]. What better thing is there? It’s so cool to get that much more of an understanding of what it is to be a person.”

Of course, most of us are not actors—professionally, at least—so we need other ways to get to places that give us more professional meaning, plus that rush of excitement and clarity. Attending live events can do that. Even when I just attend a morning talk, I feel like my mind is working out solutions that normally stay bottled up.

A great opportunity to stretch your thinking will be at SIPA’s Annual Marketing Conference Dec. 11-13 in Las Vegas. A brochure should be landing on your desk this week, or you can take a look at the schedule we have posted online.

Here are some of the issues we will discuss and corresponding tips:

Conquering declining email open rates – Guy Cecala of Inside Mortgage Finance and Tom Pines of Real Magnet will present a case study of IMF’s successful mission to restore strong delivery rates. Tip from Real Magnet: To encourage your contacts to keep your messages in the A-List and mark them for inbox placement, try time-sensitive offers in your emails and then use your social channels to let people know they are coming to the inbox only. Your social engagement acts as a catalyst for email engagement that can result in higher response rates to your email offers.

Selling even more webinar slots – Leslie Davidson of Davidson Direct has been there and done all that in the webinar field. A great thing about Leslie is that she’s always looking ahead. Her tip: Put your webinar on SlideShare. SlideShare is like YouTube for PowerPoint presentations. It’s slick and popular for people who like visual information, and it creates great SEO opportunities for your website. The account takes just a few minutes to create. You can put your slides in a nice gallery for users to flip through at their own pace.

Developing a content marketing strategy – Consultant Molly Lindblom delivered an excellent webinar for us recently on Lean Start-up, so her presence leading this session makes it one of the most highly anticipated in Vegas. Her tip: Asked about concern for competition and giving away ideas (through Lean Start-up), she replied: “The goal is to learn about your customers. Your competition is just as smart, so the key here is speed. This is a quick way to vet your ideas so you can get [a new product] to market earlier (Members can check here for the audio of that webinar.)

Using Gamification to engage your audience – You’re seeing more and more of this marketing device today. Joel Rothstein, vice president, technology strategy and innovation, global information resources, for Marriott International, is the speaker. The tip: Marriott developed a game called My Marriott Hotel that invites people to play various hotel roles, develop a basic understanding of how they work and apply for a job. The ease of use of My Marriott Hotel led to over 25,000 players joining in the first week, and is part of a major growth cycle of similar training games.

The new rules of marketing live events – Many SIPA members are themselves turning to treating their subscribers as members. Thus you need to offer more benefits and one of those benefits is live events. But how best to market them? Bill Haight, president of Magna Publications, will be a presenter for this, and here is his observation about bundling services for memberships: “We’re finding that people don’t have a lot of time. That’s the biggest trend we see. Make decisions, get approval, have things signed. If we include everything in one package, then that’s just one decision they have to make.”

You can save $300 by signing up now, before the early bird deadline of Nov. 1.

 

To subscribe to the SIPAlert Daily, go to the SIIA website.


Ronn LevineRonn Levine began his career as a reporter for The Washington Post and has won numerous writing and publications awards since. Most recently, he spent 12 years at the Newspaper Association of America covering a variety of topics before joining SIPA in 2009 as managing editor. Follow Ronn on Twitter at @SIPAOnline

SIIA Names Heather Cejovic Director of Sponsorships and Recruitment

Heather CejovicSIIA today announced B2B media executive Heather Cejovic will join as Director, Sponsorships and Recruitment. She will report directly to SIIA President Ken Wasch and will work with SIIA and its newest division, American Business Media (ABM) to recruit members and increase sponsorships. SIIA merged with ABM in June.

Cejovic most recently was Vice President of Client Services at Computer Fulfillment where she was responsible for sales and client services. She also liasoned with audit bureaus and industry organizations. Cejovic was also Eastern Regional Manager at BPA Worldwide, where she managed, recruited, hired, trained and evaluated staff and monitored quarterly forecasts. She is an active member of the BPA Worldwide Fulfillment Managers Advisory Committee and ABM’s Audience Development Committee, and a former board member and past president of the National Trade Circulation Foundation.

Cejovic said:

“The merger of SIIA/ABM and SIPA offers a much broader platform through their joint content industry events. Combining the memberships and content can only benefit the industry by offering more opportunities for networking, enhanced education and pathways to innovation.  I am truly looking forward to working together with the SIIA team to further serve our industry.”

Wasch said:

“Heather is a strategic executive with deep experience serving information and media companies. I look forward to working with Heather to build our relationships with leading and emerging B2B media companies.”


Laura Greenback is Communications Director at SIIA.

SIPAlert Daily – Digital news study points us in actionable directions

Alan Mutter’s Reflections of a Newsosaur blog led me today to the Reuters Institute Digital News Report 2013: Tracking the Future of News. Core questions were asked in France, Germany, Denmark, Spain, Italy, Japan, Brazil, and the U.S., as well as the UK, to a nationally representative audience to provide an international comparison.

Here are some interesting notes:

1. Here comes mobile. Tablet usage has doubled in the 10 months since the last survey. In many countries, smartphone users are now in the majority, and most of them use these devices to access news every week. Across all the countries surveyed, 46% use a smartphone and 31% say they used the device for news at least once in the past week. (See the next Mobile Essentials webinar Oct. 24.)

2. Get to know your audience better. “In all countries we asked if people agreed that they preferred to get news from sites they know and trust. The figures were universally high, with 90% supporting the proposition in Brazil, 82% in the US, and 77% in the UK.”

3. Twitter, etc. may be as important as SEO. Social media is now rated more important than search among the ‘under 45s’. In the U.S. 47% of under 45s use social media to find news. (How’s your social media involvement?) In the U.K. it’s only 27%. (Hear a social media case study at the Las Vegas Marketing Conference.)

4. Encourage your audience to share. In the UK 18% had shared a news story in the last week by email or social network but among those actively interested in news the figures are much higher. Almost a third of those with a high interest in news share a news link at least once a week.

5. Publishing information daily (and maybe at various times of day) makes sense. Only older people are staying on any schedule for accessing news. Younger people tend to access news at all times, and “even the 35–44s seem to be losing the commitment for appointment-to-view news bulletins in the early and late evening.”

6. Americans like local. We have the highest interest of any country in news about our city or town (59%). (More women indicated that as an interest than men.) We are near the lowest to be interested in news about technology or science (26%). Wonder if that has anything to do with our students’ test scores in those areas.

7. Find tablet users. While smartphone users say the convenience not the experience draws them, tablet users like the experience more than PCs. Tablet users are also more likely to pay for news than smartphone users.

8. Americans consume video and audio. Are you using any? Only Brazil was higher (64%) for consuming news through video and audio than Americans (55%). (See a hands-on video session in Las Vegas.)

9. Check your analytics. People in the UK find news more by trusted brands, where in the U.S. people use more social and search. In both countries, the number of people who use search does not vary much by age. Of course, social does vary by age when it comes to search, but it again differs by country. In the UK, under 45s are three times as likely to use social for search; in the U.S., the numbers are much closer (38% to 23%).

10. Have you built your app yet? Those who use smartphones and tablets are more likely to go straight to a news brand. “The data also indicate that certain mechanisms – like social newsreading apps and ‘push’ news alerts – are disproportionately used on these devices to discover news content.”

11. Appeal to smartphone users to reach out. Of those who share news in the UK, 56% do so through Facebook, 40% through email and 26% through Twitter. In the U.S., Apple smartphone users are 41% more likely to share news than other digital news users.

Interesting stuff. Again access it here.

 To subscribe to SIPAlert Daily, go to the SIIA site.


Ronn LevineRonn Levine began his career as a reporter for The Washington Post and has won numerous writing and publications awards since. Most recently, he spent 12 years at the Newspaper Association of America covering a variety of topics before joining SIPA in 2009 as managing editor. Follow Ronn on Twitter at @SIPAOnline

SIPAlert Daily – Choosing the right business model for your mobile and the process one member went through

“What are you trying to accomplish [through mobile]?” asked Larry Schwartz, president of Newstex, during last week’s second webinar—titled Monetization and Business Models—of SIIA’s new Mobile Essentials series.

Of course, you want to be seen, heard and found, and building a mobile app is a good way to do that. “Mobile Internet traffic is building very quickly and desktop access is falling off,” Schwartz said. Apps now account for 82% of all mobile access. He suggested that you look at the percentage of your traffic that is coming from mobile. It’s probably growing.

[This webinar with the full presentation is now posted on the SIIA website for SIIA/SIPA/ABM members to access.]

Schwartz then proceeded to lay out the various business models that should drive a publisher’s mobile strategy:

1. Mobile extension to desktop product. The purpose is not to replicate your desktop product, but to provide a mobile product to complement it. For example, CQ did this and it has enhanced the value of their content. The app is free to download from the app store, but users need a log-in and password from CQ.

2. Newsstand subscription. If you publish your content no more than once every 24 hours and bundle your content into issues, then the Apple newsstand app may for you. Your app will be available in both the app and newsstand store. “Our experience is you should publish at least four issues per year,” Schwartz said. Apple charges 30% fee, but they handle all the side issues. “If you’re interested in expanding to the international market, Apple’s a great way to do it. I think they’re in more than 225 countries now.”

3. Freemium model. It’s designed to drive awareness and interest in your content in a free app while generating upscale opportunities to the free version. The Guardian uses this model for their mobile app. You can access content on an ad-supported basis or pay 69p for their premium tier (the lowest price allowed in the U.K.). The key to success is that the free version must be able to stand on its own, Schwartz said.

4. Digital Print Bundle. This is a current favorite among publishers because it provides a means to extend the life of your print to figure out how to replace those dollars. It allows publishers to experiment. A magazine like Consumer Reports will give their print subscribers access to their digital tools—a kind of best of both worlds.

5. Sponsored or ad-supported app. These treat mobile as a specialty product. The CQ Roll Call app, for instance, is ad supported and can be downloaded free from the Apple store. Banners can be placed in the story. You must think through the design for this to work. Size and placement do matter here.

6. Native ads. These are effective but controversial—indeed, the FTC has started to look into them—because the advertiser seeks to gain attention by providing content in the context of the user experience. Native ads match the form and function of the content. If they are publisher produced, then it’s similar to an advertorial. The intent is to make paid ads feel less intrusive.

7. Transactional or In-App purchase. Allows you to download a free app and then make a purchase to keep using it or to upgrade the app by using Apple’s In-app system. Amazon has also just launched a system. LexisNexis offers a free trial and then you choose a subscription level. It’s also very international and you can sign in on multiple devices.

Schwartz offered one last tip: Smart App banners. When a user comes in on their IOS device using Safari, they would see a pop-up banner that shows the app on their iPad. If they have the app, it comes up. If they don’t, it tells you to download it.

 

Next up was Ed Keating, chief content officer for BLR and in charge of new products. BLR has a long history of experimentation, first with the HR Daily Advisor. “Luckily, we’ve migrated to a new [mobile] platform,” Keating said. “It just launched over the weekend—covers all of our verticals.”

What process did BLR use to get to that stage? There were three steps:

1. They researched their customers, checking their mobile traffic and what people said they want to use.

2. By working with an established provider—in this case, Newstex—they learned a lot.

3. They debated business models. How were they going to pay for this and how is this going to work within BLR’s business?

They did a lot of surveys and found differences in the breakdown of devices being used. The critical question they asked was, “What are you using mobile for?” They were reading news, taking training, keeping records. “What kind of workflow thing might we want to be thinking about?” Keating said they next asked. Interestingly, there was not a big difference between their paid and unpaid audience.

What were the challenges? “On the strategic side, are you mobile first or mobile second?” Keating asked. “We were probably mobile third. We have been digital for a long time and still have print products and need to support those. But our mobile traffic is up.

“How do we integrate mobile platforms into our overall strategy? The challenge for BLR products is that their use is episodic,” Keating continued. “They answer questions. If people are not getting a lot of questions, what do you do? Mobile allows us to be in their forefront all the time. We can be more pervasive in their day. Trying to own your customers share of day is a good goal and metric.”

From the operational side, here were BLR’s concerns:

1. How do you budget? It’s like the Internet. You just need it.

2. Content readiness. Self-explanatory.

3. Not built here. BLR had some mobile expertise in Tennessee. But because no one there owned it, it “did not get in [their] way.”

4. Ignorance. “We don’t know what we don’t know,” Keating said.

5. Timeline. That was tough. Who owned it? “It took us forever to get the thing launched,” Keating said. “Where in the organization should this thing live?” You need your top people to communicate.

6. Business model. How do you pay for this? “We got caught up on that one,” Keating said. “We played around with a couple ways to make this work for us.”

The sponsored and ad-supported model proved most appealing. “BLR has been building an ad business here—growing quite well,” Keating said. “It was great to have something else to put in the bags of our sales reps. Having mobile was a logical extension. And maybe it could grow towards [a] Freemium [model].”

The ad-supported model was also the easiest way for BLR to get new names to follow. “It’s incredibly trackable and metric oriented.” BLR was already offering some free content to potential subscribers. With the added capabilities of the platform, they could ask for an email address and give a lot more functionality. That would make them more alluring.

Keating also had a final tip. At first, he said BLR looked around at what others do. “The most, well-thought out strategy came from the head of mobile at Thomson Reuters,” he said. “’We are striving to design and develop best-in-class platforms to facilitate agility, quality and consistency across products that will help people work as efficiently while mobile as they are in the office—and seamlessly no matter what platform they use.’

“For many of us in the SIPA, ABM and SIIA world, that is something to strive for. Can we match where our customers want to go?”

 

To subscribe to the SIPAlert Daily, create or update your SIIA User profile and select “SIPA interest.”


Ronn LevineRonn Levine began his career as a reporter for The Washington Post and has won numerous writing and publications awards since. Most recently, he spent 12 years at the Newspaper Association of America covering a variety of topics before joining SIPA in 2009 as managing editor. Follow Ronn on Twitter at @SIPAOnline

SIPAlert Daily: Power shift in sales relationship calls for new rules

“There’s always been a debate – do you invest in the idea or the person?” said Tom Perkins, the legendary venture capitalist, at AOL’s TechCrunch show earlier this month. “I feel you invest in the idea because bad people don’t have good ideas,” Perkins said. “That’s a very simple formula. When I used to look at business plans, I would look at the back pages and if the numbers were big, I’d look at the front to see what kind of business it was. Pretty sophisticated.”

I thought of this quote reading an interview yesterday with Daniel Pink, the author of To Sell Is Human,” in The Washington Post. Asked what the hardest sell is, he responded, “It’s harder to sell a really bad idea than a really good idea. I think that’s always been true, but I think it’s become even harder to sell a really bad idea today because you’re so easily exposed.”

He said that we have gone from a world of “information asymmetry”—where the seller always had more information than the buyer—to information parity. So “you have to take the high road: be more honest, more direct, more transparent.” Customers’ ability to “talk back” and “do battle” has changed the landscape, Pink added.

That landscape will be explored further by SIPA at its Marketing Conference in Las Vegas, Dec. 11. Fortunately for attendees, Bobby Edgil, BLR’s director of sales, and Lexie Gross, BVR’s VP of sales, will return to lead what was a very well-received Pre-Conference Workshop last year in Miami titled, Sales Management for Online Publishers. This truly is a workshop. Gross and Edgil are not theorists; they are doers.

They believe that your best practices should be shared among all of your marketers and salespeople. Whether that happens during meetings or other in-house communications doesn’t matter as much as that it just happens. Edgil told how customer service and sales are now side by side at BLR—to “make sure the managers get along and communicate.” It’s not ideal if your customers make a purchase and then hit a roadblock on how to use it. Gross also emphasized the importance of communication vehicles, one being customer surveys which she uses as a tool for product development and referrals. Another being hand-written notes.

In his interview, Pink also talked about the value of good communication. He has three new ABCs to replace what he calls the outdated ones of Always Be Closing. “Attunement: Can you get out of your head and into someone else’s head, see their point of view? Buoyancy: Buoyancy is staying afloat in what one salesperson I interviewed called ‘an ocean of rejection.’ Clarity: being able to curate, distill, make sense of information, and identify problems people didn’t realize they have.”

Pink has strong feelings on who makes the best sales people. He believes that the idea of the extrovert naturally being best “is fundamentally not true. The best people are what researchers call ambiverts. Like ambidextrous, they’re in the middle: a little bit introverted, a little bit extroverted. Research shows that most of us are ambiverts. Some of us are very strong introverts, some of us are very strong extroverts—but very strong extroverts and very strong introverts aren’t good at sales.”

He also advises you to look for people who are confident. But while saying “I am awesome” and “I got this” is better than not doing anything at all, he would like to see more self-interrogative talk from sales people like, “Can I do this?”

“Questions elicit an active response.” Pink said. “In answering your question, you prepare yourself. You go over your game plan. You say, ‘Yeah, I can do this. Last time I did it, but I was a little nervous and talked a bit too fast, so I am going to slow down.’ You are preparing. You are like an athlete at batting practice before the game.”

And you look for good ideas to take a swing at.

To subscribe to the SIPAlert Daily, create or update your SIIA User profile and select “SIPA interest.”


Ronn LevineRonn Levine began his career as a reporter for The Washington Post and has won numerous writing and publications awards since. Most recently, he spent 12 years at the Newspaper Association of America covering a variety of topics before joining SIPA in 2009 as managing editor. Follow Ronn on Twitter at @SIPAOnline

SIPAlert Daily – Learning the right mobile business model for you

I sat down next to Larry Schwartz, president of Newstex, at a roundtable at the recent SIPA Conference. The subject was tablets, and Schwartz showed me some of his company’s intricate and attractive mobile-design work—banner ads, interfaced rows of pictures, branded mobile apps.

“Things have changed a lot in the last 18 months,” he said. “There are a lot more self-serve tools. The hardest thing to figure out [for going mobile] is, how are you going to use it? What’s the purpose? What’s the model? There are some people who take all their time trying to find the perfect colors. Really.”

Schwartz will join Ed Keating, chief content officer for BLR, this Thursday in the second of SIIA’s Mobile Essentials Webinar series—Monetization and Business Models. SIPA/SIIA/ABM members can listen free by registering here. The first webinar made the business case; this one will help you build the right model.

Considering that this is just an hour of your time about something that might become a huge percentage of your business, it’s highly recommended. Mobile commerce now accounts for about one out of every 10 e-commerce dollars. Integrating mobile platforms into your overall business models and strategy is crucial.

A blog post on the comScore website at the end of last month listed five things that every marketer should know on this topic. It’s a helpful list:

1. Be there. “One out of every three monthly visitors to the average digital retailer website comes exclusively on mobile platforms. …retailers who do not (at a minimum) optimize their mobile browsing experience or introduce mobile apps are effectively turning away a third of their potential customers.”

2. Know thy customer. “Mobile apps drive smartphone retail engagement, while mobile browsing wins on tablets.” You probably don’t have the time or resources “to develop a fully optimized experience for every platform. Knowing how your customers engage with retail on their phones and tablets can help you better prioritize your efforts.

3. Prioritize. “Smartphones drive a higher share of m-commerce dollars than tablets, but less on a per device basis.” Tablets are gaining in numbers, however, so you’ll have an interesting decision on where to first focus your user experience.

4. Know thy content. “Retail category browsing can vary considerably by platform.” Basically it’s common sense but still important to think about. Is there a visual component to what you are selling or how you are selling? Perhaps you want people to see charts and graphs in your marketing? Speakers’ faces. That might do better on tablets, where apparel and home furnishing sales excel. Interestingly, health care is the only category listed that does better on smartphones, though it’s pretty close on books and consumer electronics.

5. Plan now. “M-commerce spending seasonality shows wider variance than traditional e-commerce.” It may be quiet now, but with holiday season lurking, expect a huge jump. “Consumers…are also increasingly comfortable using [their devices] to transact. Retailers with an advanced understanding of m-commerce will be able to most effectively deploy their assets and marketing resources during the year’s most crucial spending period.”

Schwartz went on to show me—on his tablet—a list of Time Inc.’s 25 top love story films of all time. It was impeccably designed. “They could easily do 100 and get sponsors for it,” he said. In other words, the sky’s the limit.

U.S. adults will spend more media time on mobile this year (19.8%) than on their laptops and PCs (19.5%). Tablets are sparking this trend. Last year, 10% of tablet time was spent watching videos; this year it’s 19%. Join us in this important webinar series. Register here now.

 

To subscribe to the SIPAlert Daily, create or update your SIIA User profile and select “SIPA interest.”


Ronn LevineRonn Levine began his career as a reporter for The Washington Post and has won numerous writing and publications awards since. Most recently, he spent 12 years at the Newspaper Association of America covering a variety of topics before joining SIPA in 2009 as managing editor. Follow Ronn on Twitter at @SIPAOnline

SIPAlert Daily – Members leveraging content marketing tactics

I’m the chair for the Content Marketing track at SIPA’s annual Marketing Conference, Dec. 11-13 in Las Vegas. I’m just finalizing the session descriptions now, but the subjects we will cover include social media, video, blogging, IT, analytics and SEO. My goal is that these sessions will be hands-on, so that the video session will show you how to do a video, the analytics how to keep track of who’s reading your content, and so on.

There is some great content marketing going on in the industry now that I will point you to over the next couple months, and some of that proudly comes from SIPA members. Sharing strategies and tactics with your peers has always been part of SIPA, and that tradition will continue at the Marketing Conference. For example, Real Magnet has an impressive blog that gives you actionable information and detailed strategy. Recent posts, which seem to come about twice a week, are headlined, “Which emails should include a call to inaction?” “Marketing to mobile” and “If Nobody clicks, does nobody care?”

Last week they posted an interview with senior director of deliverability, John Bollinger. It’s a good primer on the state of email deliverability:

“There has been a focus change in the email world in the last year or so at the major ISPs. They have been focusing more on engagement as a factor of deliverability. All of the old rules still apply regarding content, complaint rates and things like that, but now they’re really looking…if someone is not opening a message or they’re deleting it before they’re opening it; if they’re opening and reading it and how long they’re reading it; if they’re clicking on a link; if they’re moving things from their junk mail folder into the inbox. These are all the positive things that ISPs now bring into play to distinguish between a valid sender and what they consider to be a spammer. The more marketers can be specific and relevant to that particular subscriber, the more likely they’ll be able to continue deliverability to that recipient.”

There’s more good stuff where that came from. Across the pond, Optimus Education, a division of Electric Word in the U.K., runs a Consult the Experts page where they list questions and the date they’re asked, such as “Could you please tell me where I could find precise, written information on funding for exchange students from other EU countries?” In order to get the answers, you have to either log in, take a trial or subscribe. The questions are substantive enough so that you do get a good idea of what you will find behind the paywall.

They have seven hubs, so the Consult the Experts looks impressive, especially because the questions are recent. There is also a “News” page that is not behind a paywall. If I’m in this field, then this is a pretty good font of information that I’m going to check on at least a weekly basis. You can look at the listings by date or hub. It’s also a nicely designed website, with clear listings, easy to read titles and calls to action in many places.

Modern Distribution Management posts weekly – sometimes even more – podcasts. They call one of their features Manufacturing Revival Radio and a typical subject, from last week, was Real-Time Data’s Effect on Production. They provide Show Notes and Highlights with three bullets – “Discover how real-time collection and analysis can have an immediate impact on your production” – in addition to a short bio of the speaker.

This is another well-designed website, with banner ads that don’t disrupt, good calls to action and easy-to-read buttons. Tom Gale, the president of Gale Media, MDM’s parent, is also a track chair for Las Vegas. I’m excited by the high quality of the Conference Chairs – Adam Goldstein and Bob Coleman - my fellow track chairs and the early list of speakers that have already been selected. I’ll soon have an interview with Joel Rothstein, the keynote speaker from Marriott, who will be speaking on gamification, one of the hottest topics in the industry right now.  That alone should entice many to attend.

To subscribe to the SIPAlert Daily, create or update your SIIA User profile and select “SIPA interest.”


Ronn LevineRonn Levine began his career as a reporter for The Washington Post and has won numerous writing and publications awards since. Most recently, he spent 12 years at the Newspaper Association of America covering a variety of topics before joining SIPA in 2009 as managing editor. Follow Ronn on Twitter at @SIPAOnline