The software industry has transformed itself from selling software out of a box, to selling a service where recurring customer value is the critical ingredient to building a lasting business.
How customers use your application is now the #1 driver of key SaaS metrics such as conversion, churn, and upsell. But very few SaaS companies have mastered the art and science of using this data to run their business and maximize revenue.
Listen to the pre-recorded webinar to learn how you can:
- Identify buy and churn signals from product usage data
- Segment your user-base for smarter customer engagement
- Impact every aspect of the customer journey from trial to onboarding to renewal and upsell
Executives from Totango and their customer Thismoment explain how to apply the “smart customer engagement” concept to drive customer success and revenue.
General Manager, Thismoment
Click here to view a copy of the presentation slide deck.