Interview with New Member: LiquidPlanner

SIIA is delighted to welcome new member LiquidPlanner. I had a chance to speak with their CEO, Liz Pearce, to learn more about the company and the project management market.

Rhianna: Welcome to SIIA! Tell me a little about LiquidPlanner and what makes you unique in the Project Management market.

Liz: LiquidPlanner is unique because it is the only project management software to offer a bold new approach to scheduling. We call it “priority-based scheduling,” and it’s not only easier, but also far more accurate than traditional project management solutions based on the Gantt chart. Our robust scheduling engine actually automates much of the manual work that traditionally falls to project managers. In fact, our customers report their teams save an average of 16 hours a month from the automation benefits provided by LiquidPlanner.

Here’s how it works. In LiquidPlanner, you give tasks “best case / worst case” estimates and put them in priority order. Then LiquidPlanner automatically calculates for you an expected completion date for each task and for the project as a whole, based on who the work is assigned to and how much availability they have. Unlike other project management solutions, LiquidPlanner does not allow you to overbook a team member, so the results are based on real world availability of resources. Because projects and tasks are prioritized in rank order, you can instantly see when a change to one project impacts another – something that is impossible with most other tools.

LiquidPlanner also offers time tracking, collaboration, analytics, mobile apps, and more, all delivered through the cloud. We launched the company in 2008 and have over 1,200 customers in 50+ countries worldwide, many of whom are software, IT, and creative organizations.

Rhianna: How do you think the Project Management space has evolved in the last 3-5 years and what trends are driving that evolution?

Liz: The general proliferation of SaaS-based business tools has been transformative for the project management industry. Shared, collaborative systems are now the norm, in contrast to the time just a few years ago when the project manager alone held the keys to the castle. It’s resulting in a new “democratization of project data,” where information on workload, estimation accuracy, and tracking is now available to all members of the team. That means team members can get a barometric read on their own performance relative to others, not to mention better insight into their own contributions, areas for improvement, and roadmap of responsibility. Now, the onus is on vendors to provide solutions that are easier to use, so each team member themselves can update the project workspace without the need for a specialized project manager in the IT department. The trend of SaaS-based project management also means executives are getting unprecedented visibility into capacity and their ability to deliver products and services. I think you’ll see more and more businesses reporting internal cost savings from smarter project management tools.

Rhianna: You do a lot to ensure security and support with your solution. Can you tell us a little about the measure you take to ensure overall security and support of your solutions?

Liz: One of the great things about the SaaS model is that software providers live and die by the quality of service they offer. Naturally, we go to great lengths to ensure end-to-end security and reliability, from authenticating every user account via email to using SSL technology for server authentication and data encryption. We manage our own servers at a world-class data center here in Seattle. In addition to tight physical security measures, it’s architected to protect against hardware and software failure with redundant power and internet connections, hot failover servers, nightly off-site data backups, and 24/7/365 monitoring.

Rhianna: You recently took over the CEO position, having previously held the COO role at LiquidPlanner. What is your vision for the future of the company?

Liz: It’s an incredibly exciting time at LiquidPlanner. We’re really entering the second era of LiquidPlanner’s life as a company. The first five years were dedicated to R&D – we set out to tackle a really big, hard problem and disrupt an old and stagnant market. During this period, we essentially bootstrapped the company to profitability and established a loyal customer base around the world. Today, LiquidPlanner has more than 1,100 paying customers in 50 countries across multiple industries and the company was named one of “Washington’s Best WorkPlaces” by the Puget Sound Business Journal. The next phase for LiquidPlanner is all about driving the company’s growth and extending our platform. We see so many opportunities to help teams tackle increasingly complex projects in today’s competitive business environment, and we are investing heavily in social productivity innovation to meet this growing demand. My vision is that LiquidPlanner becomes a component of the must-have business software toolkit for businesses of all sizes, alongside industry leaders like Salesforce, Zendesk, and Box. We’re lucky to be doing business in a time when innovation, quality, and service are rewarded – on those grounds we are very solid. I’m extremely bullish on the future.

 


Rhianna Collier is VP for the Software Division at SIIA.

Webinar – Critical Success Factors for an Enterprise Mobile Strategy

Webinar Description

Organizations must fully develop an enterprise mobile strategy that considers both employee and customer facing aspects of today’s continually expanding use of mobile technologies. It is important to consider the customer experience as they launch new products, services, and applications. Grant Thornton LLP brings the perspective of working with both ISVs and the consumers of their products in a business advisory capacity. This recorded webcast focuses on several key aspects of an enterprise strategy:

  • Key criteria for an Enterprise Mobile Strategy
  • Application architecture- Is it ready for mobile
  • Planning for BYOD within the enterprise
  • Deployment interface
  • Importance of security

Click here to download the slides.

Presenters
Tony Hernandez, Principal, Business Advisory Services, Grant Thornton LLP
Mike Barba, Manager, Business Advisory Services, Grant Thornton LLP

Karen Billings on Ed Talk Radio

On December 6th SIIA’s own Karen Billings went on Ed Talk Radio to discuss her recent induction into the Association of Educational Publishing Hall of Fame.

The educational publishing industry’s highest individual honor, the AEP Hall of Fame recognizes those who have dedicated their careers to the advancement of educational resources and the industry that develops and supports them.

Karen talks about her philosophy on educational technology and sound educational principles. To her, it is only the teacher who can intervene and guide students, even as educational technology continues to evolve and grow as an industry. She also discusses how new technologies like tablets and mobile technology is changing the educational technology game.

Karen says:

“Technology has come a long way since I started using it… There are a lot more choices out there…kids can do things online, they can do a lot they couldn’t do five or ten years ago. There is certainly an opportunity for students to do more types of learning on the computer. But I firmly believe it is only the teacher who can really help guide instruction, intervene, and find the materials that the kids should be using…For as much as computers can learn about you, they can’t see you face-to-face.”

Karen, called the “queen of educational technology” here, spent her first four years of elementary school in a one room schoolhouse in Iowa.

Other guests include Margery Mayer and Dick Casabonne.

For more information about the AEP Hall of Fame, visit the AEP website.


Tracy Carlin is a Communications and Public Policy Intern at SIIA. She is also a first year graduate student at Georgetown University’s Communication, Culture and Technology program where she focuses on intersections in education, video games and gender.

New Report: Private Software Firms See Strongest Revenue Growth Since Recession Began, Expect Big Job Gains

SIIA today announced the results of the 2012 Software Benchmarking Industry Report, which finds that private software companies are experiencing the largest revenue growth since 2008 and expect strong job growth. The report – which was developed by SIIA partner OPEXEngine, the leading aggregator of financial and operating benchmarks for small and mid-sized software companies – surveyed private and public U.S. firms with up to $350 million in revenues.

The 2012 Report identifies significant revenue growth rates, strong job creation and high expectations. According to the report, participating private software firms achieved an average revenue growth rate of 37 percent in 2011 – 10 percent beyond the growth rate achieved in 2010 – and they anticipate further gains in 2012. Importantly, companies say they plan to increase employee headcount in 2012 by an average of 27 percent – the highest hiring expectation since the recession.

The small and mid-sized software industry in the U.S. is seeing strong growth and contributing to the economy in ways we haven’t seen since before the recession. With signs of more hiring and greater optimism, the 2012 report signals an exciting turning point in this industry’s efforts to weather the economic storm.  While our past reports have shown steady profitability, the 2012 study clearly demonstrates that job creation is catching up with revenue growth. Companies are hiring again and moving away from the cost-containment strategies they have favored since 2008. This segment of the American economy has not only weathered the recession – it has emerged as a key job creator and an engine for recovery.

The 2012 Software Benchmarking Industry Report also found that despite generally more conservative fiscal management, East Coast companies are currently investing for better revenue growth and job creation in 2012 to catch up to  their West Coast counterparts. This is the first year that OPEXEngine has compared East and West Coast firms.

Key findings from the 2012 Software Benchmarking Industry Report include:

  • Private firms expect to increase headcount by an average of 27 percent. Firms with revenue under  $10 million and between $10 and $20 million anticipate the biggest hiring gains at 38 percent and 36.5 percent, respectively.
  • Private software firms achieved an average revenue growth rate of 37 percent in 2011, compared to 28 percent in 2010.
  • Private companies in the $20-$40 million range had the highest revenue growth rate (46 percent).
  • 80 percent of private software companies surveyed expect 20 percent or greater revenue growth in 2012, while 30 percent expect higher than 50 percent.
  • Revenue growth rates were higher for the West Coast companies – almost 50 percent versus 36 percent for the East Coast companies.
  • In terms of operating expenses, East Coast companies spent 66 percent of what West Coast companies spent.
  • Employee productivity on the East Coast was 5 percent higher than on the West Coast.
  • East Coast companies anticipate a 35 percent growth in headcount during 2012, compared to 26 percent for West Coast companies.

The 2012 Software Benchmarking Industry Report provides extensive financial and operating metrics for U.S.-based companies with 2011 revenues between $1 million and $350 million. Benchmarks cover key financials, including detailed expense ratios, revenue and profit metrics, geographic break-outs, employee statistics, as well as customer and sales model comparisons. The report also looks specifically at Software as a Service (SaaS) vendors and breaks out all the benchmarks for smaller, private SaaS companies as well as for larger, public, SaaS companies. The 2012 report is the sixth annual benchmarking of the software industry conducted by OPEXEngine.

The 2012 Software Benchmarking Industry Report is available for purchase at www.opexengine.com/reports.  SIIA member companies receive a significant discount on benchmarking.


Rhianna Collier is VP for the Software Division at SIIA.

What Arthur C. Clarke Imagined: The Intersection of Technology and Content

Keith Cooper, CEO, Connotate, Inc.

Keith Cooper, CEO, Connotate, Inc.

Post by Keith Cooper, CEO, Connotate, Inc.

“Imagine a console in your office that will bring the accumulated knowledge of the world to your fingertips.” This is Arthur C. Clarke’s uncanny prediction, published in an April 1970 Popular Science article by Wernher Von Braun.1The prediction came true-and that console is your Web browser.

What Now?

As we approach the 2013 IIS Conference, much attention will be focused on the constantly evolving intersection of content and technology. As Clarke predicted, the world’s accumulated knowledge is indeed just keystrokes away, but the traditional business model has been to charge for content … and Web data is “free”. What now?

Timeliness-Aggregation-Validity.

If you want to profit from “free” Web content, you need to understand and leverage three salient characteristics of Web data identified by Dave Schubmehl, Research Manager at IDC.

  • Timeliness: If you can consistently capture and disseminate information about market-moving events faster than other content providers, you can charge a premium price. Automating Web site change detection into your workflow can enable this.
  • Aggregation: Leverage the Web’s volume of data. Aggregate and analyze this volume in unique ways to reveal patterns and trends. You can command a pretty penny if you can provide transparency into non-transparent markets, for example.
  • Validity: The Web is filled with spam and bias. Discover and leverage the difference between surface Web(content turned up by Google) and Deep Web (unindexed content) where content is less biased and more valuable, and you’ll uncover revenue potential.

As the CEO of Connotate, I work with established global leaders such as Thomson Reuters and the Associated Press, as well as up-and-coming startups such as Altitude Digital Partners-all of whom have fashioned their own techniques for harnessing Web data profitably by focusing on these three aforementioned characteristics. While I don’t own a crystal ball, I can easily predict that 2013 will reveal new and even more creative and profitable uses of “the world’s accumulated knowledge.”

Looking Ahead

I am constantly amazed at the genius of visionaries such as Arthur C. Clare, Tim Berners-Lee and many others who envisioned the extraordinary power of marrying content and technology to achieve breakthrough results. I anticipate IIS 2013 to be a great opportunity for exploring new and profitable ideas in content delivery.

1. Von Braun, Wernher. “TV Broadcast Satellite,” Popular Science, May 1970, pp. 65-66.

 

FTC on Privacy, EU on Net Freedom and Copyright, and More.

FTC Active on Children’s Privacy and Comprehensive Online Tracking

Amidst broad expectations of a looming vote to finalize proposed revisions to COPPA. The basic conclusion of the Report is the lack of significant progress in addressing privacy concerns for children, which coincided with the Commission’s announcement that it has opened investigations into whether some of the apps had violated the law. Together, the pending COPPA Rule revision, the new Report and formal launch of investigations should serve as a very clear warning that the FTC will aggressively police the children’s app market.

And last week, the FTC held its long-anticipated Workshop on “comprehensive data collection,” an event that went well beyond looking at privacy issues around behavioral advertising, stretching the focus to much more complex data uses, going as far as to explore deep packet inspection. As articulated by FTC Commissioner Bill in her opening keynote, the Workshop’s goal was largely for the FTC to explore whether the Internet “data collection ecosystem” is “just a continuum, or are there bright lines that differentiate some from others.”

Discussions throughout the day revealed broad agreement among academics, industry representatives and regulators that data presents significant opportunities for businesses and users, and that policies should be technology neutral and harm must be better defined. But there were also very significant disagreements and open questions about the need for new policies and the role of regulators. The FTC opened the door on this discussion when it released its comprehensive Privacy Report earlier this year. With this workshop, they demonstrated that the door is wide open.

Hill Continues to Consider Location Privacy and Talk “Data Brokers”

The Senate Judiciary Committee last week postponed voting on a bill require app providers to seek affirmative “opt-in” consent from consumers before using their location information. Committee Chairman Patrick Leahy (D-VT) is planning to resume consideration of the bill, the Location Privacy Protection Act of 2011 (S.1223), this Thursday with the hopes of amendments that could garner bipartisan support. In anticipation of the Committee action last week, SIIA released a call to lawmakers to give the ongoing voluntary multistakeholder process more time to address needed transparency in mobile privacy.

Meanwhile, on the House side, the bipartisan Privacy Caucus will hold a briefing on Thursday morning on “data brokers,” with expected participation from FTC Commissioner Julie Brill and a wide range of industry representatives.

Administration Patent Conference Highlights

The FTC and DOJ held a joint workshop yesterday on the impact of patent trolls on the economy, where FTC Chairman Jon Leibowitz made it clear that he fully understands the damaging effect of PAE’s (aka patent trolls) and is concerned with their impact on competition and American innovation. The Chairman went so far as to say that we may be driving off a patent cliff that could stifle intellectual property innovation and competition. In response to the Workshop, SIIA issued a statement of support, expressing our concern about the “patent cliff” and applauding Chairman Leibowitz for making such a strong statement about the significance of the problem.

While there were no direct outcomes of the Workshop, SIIA and other key stakeholders can remain hopeful that coming out of the workshop, all parties–including the FTC, DOJ and Congress–will work together for sensible changes that allow America’s technology industry to thrive.

EU Announces Copyright Initiative. Endorses Digital Freedom Strategy

On December 5, the European Commission announced that it would begin an initiative to modernize European copyright for the digital economy. The initiative has two parallel processes. The first is a series of stakeholder meetings to begin in early 2013 which will focus on “six issues where rapid progress is needed: cross-border portability of content, user-generated content, data- and text-mining, private copy levies, access to audiovisual works and cultural heritage.” The second process focuses on the medium term and will result in a decision on whether to table legislative reforms in 2014. It will focus on four issues: “mitigating the effects of territoriality in the Internal Market; agreeing appropriate levels of harmonisation, limitations and exceptions to copyright in the digital age; how best to reduce the fragmentation of the EU copyright market; and how to improve the legitimacy of enforcement in the context of wider copyright reform.” Some informative reactions from different interested parties can be found here.

More detail on the proposed topics of the review can be found in this background document.

And today, the European Parliament endorsed by a large majority the first Digital Freedom Strategy in EU foreign policy, setting out concrete points of action to be incorporated in EU trade and development policies. The measure contains a large number of policy statements ranging from net neutrality to digital arms embargoes. It specifically endorses the flow of information across borders as a goal of EU trade policy, thereby potentially putting this issue on the table for EU-US trade negotiations. You can find the report here.

White House Shoots Key Message during Heart of Global Internet Conference

During the World Conference on International Telecommunications (WCIT) in Dubai that began last week, the United Arab Emirates, Russia and China announced their intention to introduce a proposal that would explicitly give the ITU authority over the Internet, a move that the US delegation, civil society and business groups oppose. An ITU spokesperson later announced that the proposal had been withdrawn. Similar proposals are possible before the WCIT conference ends Friday. Today the White House released a blog post urging that the “WCIT should be about updating a public telecommunications treaty to reflect today’s market-based realities — not a new venue to create regulations on the Internet, private networks, or the data flowing across them.”


David LeDuc is Senior Director, Public Policy at SIIA. He focuses on e-commerce, privacy, cyber security, cloud computing, open standards, e-government and information policy.

Interview with IIS Breakthrough Co Chair Clare Hart

I sat down with IIS Conference co-chair Clare Hart, Former President & CEO of Infogroup, to discuss IIS, what sessions she’s most looking forward to, and what she has learned as a result of co-chairing the industry’s premier conference for information executives.
Kathy: Why did you decide to co-chair IIS this year?

Clare: IIS is an opportunity for Information Industry executives to meet in a convenient NYC location, for a brief 1.5 days, covering a rich agenda of highly-relevant topics and excellent networking. Being an IIS co-chair and a part of the planning team presented an opportunity to shape the agenda and ensure that IIS is a “Must Attend” event for all Information Industry executives.

Kathy: What are your goals for the conference this year?

Clare: Two principle goals: to enlist speakers who will talk about the business, content, and technology opportunities and issues that are shaping our industry AND to create an environment that is conducive to networking, meeting new colleagues, and strengthening relationships with existing partners and colleagues.

Kathy: What is unique about IIS?

Clare: IIS is always held in January, so it’s one of our industry’s first annual conferences to kick off the New Year, providing conference delegates some new thinking right out of the blocks. The agenda is filled with topics that are top of mind – no fluff. This is a meeting where substantive conversations happen on the stage, at the lunch table, and around the bar.

Kathy: What should people expect this year and why is that different from previous years?

Clare: This year you may notice a little bit more of a focus on technology, a key driver of differentiation, but above all, IIS will continue its tradition of providing extremely relevant topics covered by top speakers who will impThis year you may notice a little bit more of a focus on technology, a key driver of differentiation, but above all, IIS will continue its tradition of providing extremely relevant topics covered by top speakers who will impart wisdom based on knowledge of their subject stemming from years of experience.art wisdom based on knowledge of their subject stemming from years of experience.

Kathy: Any favorite sessions you are looking forward to?

Clare: Terry McGraw’s keynote is on the top of my list because of all that McGraw Hill has accomplished during the company’s transformation. The McGraw Hill story is fascinating and who better to tell it than Terry McGraw? I am also eager to hear Gil Elbaz, CEO of Factual, and Jim Swift, CEO of Cortera, talk about building successful Big Data Companies. But, I must add, I am eager to hear all of the keynotes and panel discussions, as each has its own purpose and lesson to share.

Kathy: Anything you learned or were surprised by in your work planning IIS 2013?

Clare: A lot goes in to planning this day and a half event, the amount of discussion and debate about things as seemingly small as the timetable for Previews is thoughtfully considered. The SIIA and IIS have a very large and strong network of willing participants – potential speakers, attendees, sponsors and committee members – who see the value of this important industry event and work hard to ensure its success.

IIS Breakthrough 2013