SIPAlert Daily – Digital news study points us in actionable directions

Alan Mutter’s Reflections of a Newsosaur blog led me today to the Reuters Institute Digital News Report 2013: Tracking the Future of News. Core questions were asked in France, Germany, Denmark, Spain, Italy, Japan, Brazil, and the U.S., as well as the UK, to a nationally representative audience to provide an international comparison.

Here are some interesting notes:

1. Here comes mobile. Tablet usage has doubled in the 10 months since the last survey. In many countries, smartphone users are now in the majority, and most of them use these devices to access news every week. Across all the countries surveyed, 46% use a smartphone and 31% say they used the device for news at least once in the past week. (See the next Mobile Essentials webinar Oct. 24.)

2. Get to know your audience better. “In all countries we asked if people agreed that they preferred to get news from sites they know and trust. The figures were universally high, with 90% supporting the proposition in Brazil, 82% in the US, and 77% in the UK.”

3. Twitter, etc. may be as important as SEO. Social media is now rated more important than search among the ‘under 45s’. In the U.S. 47% of under 45s use social media to find news. (How’s your social media involvement?) In the U.K. it’s only 27%. (Hear a social media case study at the Las Vegas Marketing Conference.)

4. Encourage your audience to share. In the UK 18% had shared a news story in the last week by email or social network but among those actively interested in news the figures are much higher. Almost a third of those with a high interest in news share a news link at least once a week.

5. Publishing information daily (and maybe at various times of day) makes sense. Only older people are staying on any schedule for accessing news. Younger people tend to access news at all times, and “even the 35–44s seem to be losing the commitment for appointment-to-view news bulletins in the early and late evening.”

6. Americans like local. We have the highest interest of any country in news about our city or town (59%). (More women indicated that as an interest than men.) We are near the lowest to be interested in news about technology or science (26%). Wonder if that has anything to do with our students’ test scores in those areas.

7. Find tablet users. While smartphone users say the convenience not the experience draws them, tablet users like the experience more than PCs. Tablet users are also more likely to pay for news than smartphone users.

8. Americans consume video and audio. Are you using any? Only Brazil was higher (64%) for consuming news through video and audio than Americans (55%). (See a hands-on video session in Las Vegas.)

9. Check your analytics. People in the UK find news more by trusted brands, where in the U.S. people use more social and search. In both countries, the number of people who use search does not vary much by age. Of course, social does vary by age when it comes to search, but it again differs by country. In the UK, under 45s are three times as likely to use social for search; in the U.S., the numbers are much closer (38% to 23%).

10. Have you built your app yet? Those who use smartphones and tablets are more likely to go straight to a news brand. “The data also indicate that certain mechanisms – like social newsreading apps and ‘push’ news alerts – are disproportionately used on these devices to discover news content.”

11. Appeal to smartphone users to reach out. Of those who share news in the UK, 56% do so through Facebook, 40% through email and 26% through Twitter. In the U.S., Apple smartphone users are 41% more likely to share news than other digital news users.

Interesting stuff. Again access it here.

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Ronn LevineRonn Levine began his career as a reporter for The Washington Post and has won numerous writing and publications awards since. Most recently, he spent 12 years at the Newspaper Association of America covering a variety of topics before joining SIPA in 2009 as managing editor. Follow Ronn on Twitter at @SIPAOnline

SIPAlert Daily – Choosing the right business model for your mobile and the process one member went through

“What are you trying to accomplish [through mobile]?” asked Larry Schwartz, president of Newstex, during last week’s second webinar—titled Monetization and Business Models—of SIIA’s new Mobile Essentials series.

Of course, you want to be seen, heard and found, and building a mobile app is a good way to do that. “Mobile Internet traffic is building very quickly and desktop access is falling off,” Schwartz said. Apps now account for 82% of all mobile access. He suggested that you look at the percentage of your traffic that is coming from mobile. It’s probably growing.

[This webinar with the full presentation is now posted on the SIIA website for SIIA/SIPA/ABM members to access.]

Schwartz then proceeded to lay out the various business models that should drive a publisher’s mobile strategy:

1. Mobile extension to desktop product. The purpose is not to replicate your desktop product, but to provide a mobile product to complement it. For example, CQ did this and it has enhanced the value of their content. The app is free to download from the app store, but users need a log-in and password from CQ.

2. Newsstand subscription. If you publish your content no more than once every 24 hours and bundle your content into issues, then the Apple newsstand app may for you. Your app will be available in both the app and newsstand store. “Our experience is you should publish at least four issues per year,” Schwartz said. Apple charges 30% fee, but they handle all the side issues. “If you’re interested in expanding to the international market, Apple’s a great way to do it. I think they’re in more than 225 countries now.”

3. Freemium model. It’s designed to drive awareness and interest in your content in a free app while generating upscale opportunities to the free version. The Guardian uses this model for their mobile app. You can access content on an ad-supported basis or pay 69p for their premium tier (the lowest price allowed in the U.K.). The key to success is that the free version must be able to stand on its own, Schwartz said.

4. Digital Print Bundle. This is a current favorite among publishers because it provides a means to extend the life of your print to figure out how to replace those dollars. It allows publishers to experiment. A magazine like Consumer Reports will give their print subscribers access to their digital tools—a kind of best of both worlds.

5. Sponsored or ad-supported app. These treat mobile as a specialty product. The CQ Roll Call app, for instance, is ad supported and can be downloaded free from the Apple store. Banners can be placed in the story. You must think through the design for this to work. Size and placement do matter here.

6. Native ads. These are effective but controversial—indeed, the FTC has started to look into them—because the advertiser seeks to gain attention by providing content in the context of the user experience. Native ads match the form and function of the content. If they are publisher produced, then it’s similar to an advertorial. The intent is to make paid ads feel less intrusive.

7. Transactional or In-App purchase. Allows you to download a free app and then make a purchase to keep using it or to upgrade the app by using Apple’s In-app system. Amazon has also just launched a system. LexisNexis offers a free trial and then you choose a subscription level. It’s also very international and you can sign in on multiple devices.

Schwartz offered one last tip: Smart App banners. When a user comes in on their IOS device using Safari, they would see a pop-up banner that shows the app on their iPad. If they have the app, it comes up. If they don’t, it tells you to download it.

 

Next up was Ed Keating, chief content officer for BLR and in charge of new products. BLR has a long history of experimentation, first with the HR Daily Advisor. “Luckily, we’ve migrated to a new [mobile] platform,” Keating said. “It just launched over the weekend—covers all of our verticals.”

What process did BLR use to get to that stage? There were three steps:

1. They researched their customers, checking their mobile traffic and what people said they want to use.

2. By working with an established provider—in this case, Newstex—they learned a lot.

3. They debated business models. How were they going to pay for this and how is this going to work within BLR’s business?

They did a lot of surveys and found differences in the breakdown of devices being used. The critical question they asked was, “What are you using mobile for?” They were reading news, taking training, keeping records. “What kind of workflow thing might we want to be thinking about?” Keating said they next asked. Interestingly, there was not a big difference between their paid and unpaid audience.

What were the challenges? “On the strategic side, are you mobile first or mobile second?” Keating asked. “We were probably mobile third. We have been digital for a long time and still have print products and need to support those. But our mobile traffic is up.

“How do we integrate mobile platforms into our overall strategy? The challenge for BLR products is that their use is episodic,” Keating continued. “They answer questions. If people are not getting a lot of questions, what do you do? Mobile allows us to be in their forefront all the time. We can be more pervasive in their day. Trying to own your customers share of day is a good goal and metric.”

From the operational side, here were BLR’s concerns:

1. How do you budget? It’s like the Internet. You just need it.

2. Content readiness. Self-explanatory.

3. Not built here. BLR had some mobile expertise in Tennessee. But because no one there owned it, it “did not get in [their] way.”

4. Ignorance. “We don’t know what we don’t know,” Keating said.

5. Timeline. That was tough. Who owned it? “It took us forever to get the thing launched,” Keating said. “Where in the organization should this thing live?” You need your top people to communicate.

6. Business model. How do you pay for this? “We got caught up on that one,” Keating said. “We played around with a couple ways to make this work for us.”

The sponsored and ad-supported model proved most appealing. “BLR has been building an ad business here—growing quite well,” Keating said. “It was great to have something else to put in the bags of our sales reps. Having mobile was a logical extension. And maybe it could grow towards [a] Freemium [model].”

The ad-supported model was also the easiest way for BLR to get new names to follow. “It’s incredibly trackable and metric oriented.” BLR was already offering some free content to potential subscribers. With the added capabilities of the platform, they could ask for an email address and give a lot more functionality. That would make them more alluring.

Keating also had a final tip. At first, he said BLR looked around at what others do. “The most, well-thought out strategy came from the head of mobile at Thomson Reuters,” he said. “’We are striving to design and develop best-in-class platforms to facilitate agility, quality and consistency across products that will help people work as efficiently while mobile as they are in the office—and seamlessly no matter what platform they use.’

“For many of us in the SIPA, ABM and SIIA world, that is something to strive for. Can we match where our customers want to go?”

 

To subscribe to the SIPAlert Daily, create or update your SIIA User profile and select “SIPA interest.”


Ronn LevineRonn Levine began his career as a reporter for The Washington Post and has won numerous writing and publications awards since. Most recently, he spent 12 years at the Newspaper Association of America covering a variety of topics before joining SIPA in 2009 as managing editor. Follow Ronn on Twitter at @SIPAOnline

SIPAlert Daily – Proposed college digital curriculum has strong resonance for us

Up until now—or at least a short while ago—the talk for small businesses focused on adding digital into your product mix. This has to be rephrased, and Cindy Royal, an associate professor at Texas State University, has done just that.

Her article, on the PBS site, is titled We Need a Digital-First Curriculum to Teach Modern Journalism. It reflects the idea that the traditional journalism school isn’t teaching the kinds of skills that modern journalists need, like HTML coding, building an audience on social media and mobile delivery. But for me, what makes it so effective is that what she recommends for colleges applies to businesses as well—that our focus on digital must be resolute.

Royal writes that we must no longer approach “digital in a piecemeal fashion—injecting digital topics into existing courses…I think there is a better route, another way to conceptualize an entirely new curriculum around Digital and Data-Driven Communication.”

She is writing about a whole new way of thinking that must be adopted—not how an article will look in a print newsletter or magazine on a Tuesday morning or Thursday afternoon but how that article or webinar invitation or blog post will look on a tablet or smartphone at 5:30 a.m. on a weekday or 3 p.m. on a Saturday.

Let me interject here that this is what the new bloc of content providers that SIIA has assembled—SIPA, The Association of Business Information and Media Companies (ABM) and SIIA’s excellent Content Division—has set out to do. The new Mobile Essentials series got off to an amazing start a couple weeks ago and continues in September. The Content Division’s thought-leading Data Content Conference takes place in October in Philadelphia and then SIPA’s Marketing Conference visits Las Vegas in December.

The comparison of business to academia works here because most of us are to digital what students entering college are to journalism: novices. Royal has three guiding principles:
1. Flip the Curriculum;
2. New Concentrations;
3. Experience Learning.

In Flip the Curriculum, she wants students to take courses in which “digital is the foundation, and the basic skills of writing, reporting and editing are injected into digitally focused courses, as opposed to inserting a digital lesson or two into traditional classes.” The courses include Multimedia/Mobile Writing and Reporting, Digital Media Law and The History and Culture of Digital Media.

Already, students in Advanced Online Media at Texas State University learn Web development, responsive design, data visualization, Web scraping and content management system customization. Think most of us couldn’t use those courses? Her point in knowing the history and culture of digital is that’s where innovation often comes from. “This approach offers a mindset that encourages students to think innovatively about what could or should come next.” Sign me up.

For New Concentrations, Royal would like to see a visual emphasis where graphic design would focus on Web and mobile delivery. “Courses would introduce more advanced programming concepts, Web [and] mobile development [etc.],” she writes. “This concentration could be supported by collaborations with other departments or with local professionals or organizations, with the goal of ultimately co-opting these skills with a communications context.”

And, of course, social media. She wants students focused on “engagement and “advanced social media implementations, like the use of analytics and the creation of comprehensive social media campaigns.” Again, I‘m there.

The third principle Royal puts out there is Experience Learning. The key here, she writes, might be getting a faculty that is more digitally clued in. Similarly, businesses need to find those people as well. At SIPA’s Las Vegas Conference, you will meet some of them. My fellow track chairs include digitally-oriented folks like Nancy Brand of Chartwell and Jenny Fukumoto of Ragan, in addition to Tom Gale who runs a company, MDM, that is ahead of the digital curve in almost all areas.

Here’s Royal’s last sentence: “It’s time that curriculum reflects the future of media, rather than its past, creating a comprehensive framework and courses that establish an innovative mindset amongst our students and ourselves.” Just substitute “our businesses” for curriculum, “atmosphere” for courses, and “colleagues” for students, and you have what should be our mantra moving forward.

Join us as we lead you down this intricate but necessary road. We can’t put you back in college unfortunately—sorry, we’re not that good—but we can help you put forth this digital-first mindset in everything you do.

 

SIPAlert Daily – The importance of talking meaningfully with your customers

To create new norms, you have to understand people’s existing norms and barriers to change. You have to understand what’s getting in their way.

Atul Gawande in his July 29 New Yorker magazine article on innovation

Last week I spoke with Joe May, the marketing director for SIPA member Pro Farmer. They are currently in the middle of their biggest week of the year: Crop Tour. The Wall Street Journal, Bloomberg and Reuters all cover it. He told me that more and more farmers are using mobile devices, and that tablets are “exploding” for his audience. “The commercials you see probably don’t show that,” he said. iPads on a tractor? Who knew?

Pro Farmer does. They are helping to create new norms for farmers by talking to them, meeting with them and understanding their situations. Out of that understanding comes:

• Pro Farmer Text Quotes sent three times daily to cell phones;

• voice alerts with market advice and breaking news;

• Pro Farmer Today, seven profit-building reports, easy to read on any device; and

• an audio Monday Morning wake up call.

In the first webinar of SIIA’s new Mobile Essentials series held last week, Andy Swindler, president of Astek Consulting, presented a case study they did for SIPA member EB Medicine. (If you are a member and missed this, let us know and we will send you the link. It was an amazing session.) The goals were to get in touch with EB Medicine’s readers, understand what the true value proposition of mobile would be for them, and finally separate the mobile buzz from reader reality.

“Overall, they showed good growth in mobile traffic,” Swindler said. But he questioned if that was enough to justify a huge financial outlay. “Don’t let fear guide a critical decision. Anecdotes, buzz, a couple survey responses, is that enough to say this is a direction? They had done quantitative research.” But Swindler decided that they needed some qualitative research as well.

Astek spoke in-depth with five emergency room physicians—the EB Medicine audience—to truly understand what they needed, “rather than just get answers to survey questions.” They wanted to know “how they think, how they are using this technology. How are they using their iPhone in the emergency room? Would they look up some medical fact? Would a quick reference guide help them do their jobs better?”

The findings were critical in guiding EB Medicine’s next steps. It made them think about their content differently. It helped them understand that they had more than one kind of reader. “It’s not enough to just say this is our readers,” Swindler said. “We needed a deeper understanding of that core value of EB Medicine.”

In the article that Gawande wrote for The New Yorker, he tried to figure out why certain worthwhile innovations don’t spread, and how they can be spread. He quotes the scholar Everett Rogers: “Diffusion is essentially a social process through which people talking to people spread an innovation.” And his “talking” does not mean through social media.

The Pro Farmer Crop Tour is basically about touching the people with information. More than 100 volunteer crop scouts are going out every day this week to take corn and soybean measurements with reports given each night in meetings across the Midwest. Can you imagine how much Pro Farmer gains from a week like this? They are gathering key information and meeting many of their members—their word, not mine. “This is followed closely by the farmers we serve,” May said. “…There’s a video crew embedded in the tour and it blew up on Twitter.” (Pro Farmer actually has a video studio in their Cedar Falls, Iowa, offices.)

Gawande tells a story that he says “salespeople understand well.” He asked a pharmaceutical rep how he persuaded typically stubborn doctors to “adopt a new medicine. Evidence is not remotely enough, [the rep] said, however strong a case you may have. You must also apply ‘the seven rules of touches.’ Personally ‘touch’ the doctors seven times, and they will come to know you; if they know you, they might trust you; and, if they trust you, they will change.”

It’s hard for publishers to touch all of their customers in the way that this pharmaceutical rep started stocking doctors’ closets with free samples and then asking how their daughter’s soccer game went. But you can duplicate that human interaction in other meaningful ways, either through live events, in-depth interviews or maybe some kind of Twitter Chat or webinar Q&A.

Regardless, publishers, like any other business, need to reach out to their own markets in a meaningful way before making the big decisions that affect the bottom line.

To subscribe to the SIPAlert Daily, create or update your SIIA User profile and select “SIPA interest.”


Ronn LevineRonn Levine began his career as a reporter for The Washington Post and has won numerous writing and publications awards since. Most recently, he spent 12 years at the Newspaper Association of America covering a variety of topics before joining SIPA in 2009 as managing editor. Follow Ronn on Twitter at @SIPAOnline

All About Mobile Goes Hybrid

All About Mobile Goes Hybrid – Check out this video promotion featuring Rhianna Collier, Vice President of the Software Division at SIIA as she discusses the two ways to hear from our amazing line up of speakers. Taking place in San Francisco, CA November 15, 2011 click here to learn more about the conference and learn how we are accommodating the mobile workforce.

Trends of 2012: An Interview with SIIA

Rhianna Collier, Vice President of the Software Division at SIIA, catches up with Matt Childs of DreamSimplicity in this video interview at Dreamforce 2011. Many of the customer trends discussed by SIIA’s members at Dreamforce will be broadcasted and examined at SIIA’s All About Mobile conference taking place in San Francsico, CA November 15, 2011. Click here to learn more about the conference.

SIIA Issue Brief: Native App or Web Site?

Native App or Web Site?
Deciding Your Next Step in Mobile

Authored by:
Paul Moceri, Deloitte
David Smud, Deloitte
Daniel Vitulich, Deloitte
Nolan Wright, Appcelerator

The next installment in SIIA’s Issue Brief series discusses the wide variety of options to publish a free mobile app. The following quick reference chart covers a number of factors you should consider when choosing your route.

Download the complete paper for an in-depth review of these factors, along with use cases and more!