SIPAlert Daily – Digital news study points us in actionable directions

Alan Mutter’s Reflections of a Newsosaur blog led me today to the Reuters Institute Digital News Report 2013: Tracking the Future of News. Core questions were asked in France, Germany, Denmark, Spain, Italy, Japan, Brazil, and the U.S., as well as the UK, to a nationally representative audience to provide an international comparison.

Here are some interesting notes:

1. Here comes mobile. Tablet usage has doubled in the 10 months since the last survey. In many countries, smartphone users are now in the majority, and most of them use these devices to access news every week. Across all the countries surveyed, 46% use a smartphone and 31% say they used the device for news at least once in the past week. (See the next Mobile Essentials webinar Oct. 24.)

2. Get to know your audience better. “In all countries we asked if people agreed that they preferred to get news from sites they know and trust. The figures were universally high, with 90% supporting the proposition in Brazil, 82% in the US, and 77% in the UK.”

3. Twitter, etc. may be as important as SEO. Social media is now rated more important than search among the ‘under 45s’. In the U.S. 47% of under 45s use social media to find news. (How’s your social media involvement?) In the U.K. it’s only 27%. (Hear a social media case study at the Las Vegas Marketing Conference.)

4. Encourage your audience to share. In the UK 18% had shared a news story in the last week by email or social network but among those actively interested in news the figures are much higher. Almost a third of those with a high interest in news share a news link at least once a week.

5. Publishing information daily (and maybe at various times of day) makes sense. Only older people are staying on any schedule for accessing news. Younger people tend to access news at all times, and “even the 35–44s seem to be losing the commitment for appointment-to-view news bulletins in the early and late evening.”

6. Americans like local. We have the highest interest of any country in news about our city or town (59%). (More women indicated that as an interest than men.) We are near the lowest to be interested in news about technology or science (26%). Wonder if that has anything to do with our students’ test scores in those areas.

7. Find tablet users. While smartphone users say the convenience not the experience draws them, tablet users like the experience more than PCs. Tablet users are also more likely to pay for news than smartphone users.

8. Americans consume video and audio. Are you using any? Only Brazil was higher (64%) for consuming news through video and audio than Americans (55%). (See a hands-on video session in Las Vegas.)

9. Check your analytics. People in the UK find news more by trusted brands, where in the U.S. people use more social and search. In both countries, the number of people who use search does not vary much by age. Of course, social does vary by age when it comes to search, but it again differs by country. In the UK, under 45s are three times as likely to use social for search; in the U.S., the numbers are much closer (38% to 23%).

10. Have you built your app yet? Those who use smartphones and tablets are more likely to go straight to a news brand. “The data also indicate that certain mechanisms – like social newsreading apps and ‘push’ news alerts – are disproportionately used on these devices to discover news content.”

11. Appeal to smartphone users to reach out. Of those who share news in the UK, 56% do so through Facebook, 40% through email and 26% through Twitter. In the U.S., Apple smartphone users are 41% more likely to share news than other digital news users.

Interesting stuff. Again access it here.

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Ronn LevineRonn Levine began his career as a reporter for The Washington Post and has won numerous writing and publications awards since. Most recently, he spent 12 years at the Newspaper Association of America covering a variety of topics before joining SIPA in 2009 as managing editor. Follow Ronn on Twitter at @SIPAOnline

SIPAlert Daily – ‘You have to care about what people want’

Speaking about the changes that journalism has undergone, former Atlanta Journal-Constitution government and public affairs editor and current George Washington University professor Al May said that when they first told him that he had to put his email address at the end of his story, he was flabbergasted. “I’ll be deluged,” he thought. “Instead,” he laughed, “it was, ‘Is anybody out there?’”

I think any writer in today’s age has wondered that at times. Why am I hearing from people on this topic and not that one? The story on that one is better! It used to be, said Geneva Overholser, Pulitzer Prize winner and former director of USC’s Annenberg School of Journalism, that journalists published what they thought the public needed to know. Now the mechanisms are in place to find out.

“Fundamentally, journalists do need to care about what [their audience] is interested in,” Overholser said. “You have to care about what people want.”

The occasion for this discussion was a talk this week at GWU’s School of Media and Public Affairs on Reinventing Professionalism: Journalism and News in Global Perspective. How do we maintain that level of professionalism for journalists in this new age when everyone is a writer? People may not want to pay for great journalism, but they probably won’t pay for bad journalism either. May’s story—plus the ensuing discussion—led to one of today’s fundamental questions: Are we trying hard enough to find out what our audience wants?

Specialized publishing has the advantage of a niche community that you are helping to foster with resources and information. Building that community and providing it a forum then becomes a huge factor. How are you listening to your audience? Are you getting comments from articles or blog posts? Are you testing? Are you talking to them at your live events and through social media? Are you monitoring Twitter? Do they have their own forum? Are you surveying at the end of webinars? It’s probably worth an incentive or two to get that feedback.

The panelists still believe in the power of good journalism. However, they did wonder aloud, “How do you make that part of someone’s everyday routine?” Columbia Journalism School Professor Michael Schudson said he was surprised that when he visited a music school, they were not just teaching musicianship. They were also teaching entrepreneurship. It’s something journalism can learn from, he said.

“It’s still a great moment to be a journalist,” Overholser said. “I don’t think professionalism has been undermined [by citizen journalism].” You would just hope that people will realize the value of “having a professional journalism source as part of their daily diet.” This is also part of the reason that building your mobile business becomes essential. If you are to succeed at supplying a “daily diet” to your community, then it has to look appealing on every platform.

Overholser said that the most important element today is the “collaboration between journalist and reader.” Do they trust us? Are we telling them what they need to know? Do they follow you? It may just be that the definition of good journalism has changed. Yesterday it was more about ethics and fancy prose. Today, good may just mean helpful.

She ended by using a Churchill quote to defend journalism: “It has been said that democracy is the worst form of government except all the others that have been tried.” Journalism may not be perfect any more—indeed, citizen journalism can make us cringe at times—but it’s still what some of us signed up for and remain passionate about. Nobody said it was going to be easy.

 

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Ronn LevineRonn Levine began his career as a reporter for The Washington Post and has won numerous writing and publications awards since. Most recently, he spent 12 years at the Newspaper Association of America covering a variety of topics before joining SIPA in 2009 as managing editor. Follow Ronn on Twitter at @SIPAOnline

SIPAlert Daily – Not always best to focus on just one thing

Last night I was sure that I lost my card to get into our building. I was bemoaning the red tape I would encounter today to get a new one when it turned up at the bottom of my briefcase. (It’s usually in my pocket.) So this morning all I could think about was that card and the firm grip I had on it. Alas, I emerged from the D.C. Metro and realized I had left my phone home.

The moral: Focusing on just one thing may cause you to lose sight of some others. Here are five tips in five areas of your business. Email me if one rings true; might not be best to call or text me today.

1. Build trust with an audience. Ben Heald, CEO of Sift Digital—who will be speaking at SIIA’s Digital Content & Media Summit next month in London—wants you to be more open when you speak to colleagues and audiences. He recounts a talk he gave to local start-up entrepreneurs where he spoke about the issues and mistakes that his company had dealt with. “I could easily have given them a glossier version of events, in which we smoothly got to 130 staff and £8m revenue, but the learning experience wouldn’t have been nearly so strong,” he wrote in his blog. “The audience seemed to be interested—loads of questions and comments, good chats afterwards, LinkedIn requests, personal emails and even an invitation to repeat the talk in Manchester. …once again it was a reminder that if you want to build trust with an audience you need to put your real self out there.”

2. Think global. From Elana Fine, managing director of the Dingman Center for Entrepreneurship at the University of Maryland’s Robert H. Smith School of Business: “Understand every business is a global business. I repeat. Understand every business is a global business and every entrepreneur is a global entrepreneur. For those of you who use the business model canvas as a planning tool—think of your canvas and look at which box represents a global opportunity. Is it a customer segment, a manufacturing partner or a distribution channel?”

3. Market to inspire participation. Ariana Huffington on what Jeff Bezos should do with The Washington Post (from an article in the Washington City Paper): “The first thing…is start to bring the incredible level of consumer engagement that he created at Amazon to the paper. I’ve always said the future of journalism is going to be a hybrid future—one that combines the best tools of traditional media…with the best tools of the digital world, like speed and engagement. Journalism is moving from a mode of presentation to participation.”

4. Improve meetings. Speaking of Bezos, Daniel Pink writes in his book, To Sell Is Human, that the Amazon founder often includes an empty chair at the table in important planning meetings. It represents the customer: “Seeing it encourages meeting attendees to take the perspective of the invisible but essential person. What’s going through her mind? What desires and concerns? What would she think of the ideas we are putting forward?” While you’re looking at that empty chair,” writes Jill Geisler of Poynter, “remember to make sure you think of every possible customer that could occupy it—not just those who look and sound like the colleagues in the room with you.

5. Truly commit to digital first. Writing on the Poynter site, Cory Bergman, GM of NBC’s Breaking News, chronicled Facebook’s mobile turnaround. ”Even at a thriving Silicon Valley startup full of employees in their twenties and thirties, [CEO Mark] Zuckerberg battled a desktop-centric culture. He backed up his ‘mobile first’ declaration with his own behavior. He removed his desktop monitor from his desk. Whenever someone pitched him an idea, he would ask, ‘What does that look like on mobile?’ He urged staff to ditch their iPhones for Android phones to more closely mirror the population of Facebook mobile users.” Note: 85% of Breaking News’ visits now originate from a mobile device.

 

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Ronn LevineRonn Levine began his career as a reporter for The Washington Post and has won numerous writing and publications awards since. Most recently, he spent 12 years at the Newspaper Association of America covering a variety of topics before joining SIPA in 2009 as managing editor. Follow Ronn on Twitter at @SIPAOnline