NaviSite Case Study Presenters:
Jeff Johnson, Sr. Director of Professional Services
William Toll, Sr. Director of Marketing & Strategic Alliances
Clickability Case Study Presenter:
Tom Cignarella, VP of TechOps
NaviSite Case Study: Jeff Johnson and William Toll will discuss a contract for an enterprise SaaS provider that required the development of agreements that spanned multiple internal business groups. The demands on NaviSite’s SLA’s were not only difficult to manage, but also difficult to measure. You’ll hear how they negotitated and delivered on the SLA’s required to close the opportunity and manage their ongoing service needs.
Clickability Case Study: Clickability, the global leader in on demand Web Content Management delivers mission critical web sites for a wide range of customers. VP of Technical Operations and Support, Tom Cignarella will discuss the SLA’s in place to satisfy these customers. Tom will review the background for creating the SLA’s for system availability and support, challenges faced and how it has been successfully implemented.
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