SLA Webinar: Setting Expectations in SaaS

Dan Rhynhart and Lisa Casey Spaniel, attorneys with Blank Rome LLP, lead this webinar analyzing the components of a SaaS Service Level Agreement (SLA) in context with case studies of SIIA members who have encountered difficult issues that could be managed through the SLA, with recommendations for resolving and proactively avoiding such situations.

NaviSite Case Study Presenters:
Jeff Johnson, Sr. Director of Professional Services
William Toll, Sr. Director of Marketing & Strategic Alliances

Clickability Case Study Presenter:
Tom Cignarella, VP of TechOps

NaviSite Case Study: Jeff Johnson and William Toll will discuss a contract for an enterprise SaaS provider that required the development of agreements that spanned multiple internal business groups. The demands on NaviSite’s SLA’s were not only difficult to manage, but also difficult to measure. You’ll hear how they negotitated and delivered on the SLA’s required to close the opportunity and manage their ongoing service needs.

Clickability Case Study: Clickability, the global leader in on demand Web Content Management delivers mission critical web sites for a wide range of customers. VP of Technical Operations and Support, Tom Cignarella will discuss the SLA’s in place to satisfy these customers. Tom will review the background for creating the SLA’s for system availability and support, challenges faced and how it has been successfully implemented.

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Social Media Webinar: Social Media for Brand Awareness, Thought Leadership and Other Traditional PR Activities

In Partnership with Strategic Communications Group

Social media should be an integral part of your PR strategy, not just your sales function. To run a successful campaign Marketing, Sales and PR need to be integrated using today’s popular social media tools. How can you effectively integrate your social media strategy across the enterprise?

Moderator:
Robert Carroll, VP Marketing, Clickability
Panelists:
Jeff Majka, Director of Marketing and Business Development, Strategic Communications Group
Kye Strance, Director of Product Management, Vocus
Richard Dym, CMO, OpSource, Inc.