Interview with new SIIA member Alteva

We are delighted to welcome Alteva, a WVT Communications Group, to the SIIA community. I had a chance to speak with their Executive VP and Chief Sales Officer, Louis Hayner to discuss the value of cloud-based unified communications. Read my interview below.

Rhianna: Welcome to SIIA! Tell me a little bit about Alteva.

Louis: Alteva, a WVT Communications Group company, is a cloud-based unified communications solution provider for companies with 35+ users. The highest priority at Alteva is providing every customer with all their communications needs including cloud-based Call Routing/Voice over IP Services (VoIP PBX), Messaging and Web-based Collaboration through Microsoft Communication Services, Fixed Mobile Convergence and Advanced Communications Applications for the desktop.

Rhianna: What are the advantages for companies to move their communication needs to the cloud?

Louis: There are many benefits for companies of all sizes to move to the cloud. The most advantageous include mobility/anywhere access; scalability; cost savings; and disaster recovery capabilities. Alteva’s hosted Unified Communications clients reduce their total cost of ownership by 20% with a 70% reduction in startup expenses and no ongoing maintenance fees, as compared to premise-based PBX systems.

Rhianna: You have partnerships with some of the leading technology companies. How important is the partner ecosystem? Do you have any advice for our members when it comes to building a successful partner program?

Louis: WVT Communications Group believes that a high tide raises all ships – something that Alteva has always held to. That’s why our philosophy has always been to seek co-marketing opportunities with not just partners, but even fellow cloud communications service providers. When any cloud communications company promotes hosted technology and educates the public about the benefits of the cloud, it serves the entire cloud industry. Alteva can tout its own solution as the best, but when its partners are touting Alteva it provides a much more credible and powerful third party validation. It’s important to have good relationships with your partners, and to have strategic discussions on ways to work together and help one another. If our partners names can help to validate our brand quality, then it is to their benefit to provide quotes for our press releases and put representatives in our trade show booths and attend our events.

Rhianna: Your customers cover a range of industries. Are certain industries more likely to adopt these cloud-based communication solutions? Are there any industries that have surprised you with their rate of adoption? Do you see any significant movement from the public sector?

Louis: Many industries can benefit from cloud communications, but there are some that can benefit even more so than others. For example, law firms benefit from the mobility features that enable user to communicate from any location, as well as hosted call recording and detailed phone reporting features. Law firms, health care facilities and other organizations that tend to have multiple locations or satellite offices will see notable cost savings. We are not surprised by any industries specifically, but we are thrilled by the increased adoption by the SMB space in recent years, as they see that solutions like Alteva Unified Communications are affordable for smaller companies.


Rhianna Collier is VP for the Software Division at SIIA.

 

Interview with new SIIA member Socialize

I was delighted to recently welcome Socialize to the SIIA membership. I had a chance to catch up with Daniel Odio the CEO and Co-founder to learn more about the drop-in social platform. Read my interview with Daniel below.

Rhianna: Welcome to SIIA! Tell me a little about Socialize and the benefits for making apps social.

Daniel: Making apps social boosts app discovery (downloads) and user engagement (impressions). It creates a viral loop where users share content with each other and their social networks, which leads to more downloads, which leads to more users, which leads to more social actions all over again.

Rhianna: This week you made an announcement about notifications. Why is this feature significant?

Daniel: SmartAlert notifications “Bring users back” to the app. For example, when a user makes a comment on a piece of content in an app, and subscribes to that thread, and then another user comments on the first user’s comment, the first user gets a SmartAlert notification inviting them back into the app to see what the second user wrote.

Rhianna: You recently moved your company to San Francisco. Obviously, the Bay Area is the home of many great technology companies. How important is it for technology start-ups to be local to the Bay Area? Or does it matter?

Daniel: It’s critical. There’s a great article on my move west at http://go.DanielOdio.com/west. The environment in the San Francisco bay area is world class and results in the ability to make connections, make key hires, and iterate on the business at a speed that is unmatched anywhere else in the world. As I like to say, San Francisco is “Mecca for Geeks.”

Rhianna: You recently participated in a panel led by the Department of Homeland Security at CES. What are some of the privacy and security issues you face versus the traditional software/hardware vendors? How do you address and ease these fears?

Daniel: Often times the least secure part of a device is the human using it. And that’s where we focus – in this realm security concerns are mixed with privacy concerns. Oftentimes, users don’t know the implications of their actions by design – we work hard to abstract a level of complexity into an easy-to-use service. This means we bear a responsibility to ensure the user doesn’t compromise themselves in ways they don’t even realize. A big chunk of the value we add with our social infrastructure offering is to give the user ways to navigate privacy issues in easy to understand and friendly ways.

Rhianna: Finally, look ahead for me 18 months, what will be the biggest trends in social?

Daniel: Two big trends are converging and we’ll see them in full force in the next 18 months: The explosion of interest-based social, and the power of the Open Graph. Interest-based social isn’t the same thing as the social graph we all know from Facebook. It’s way bigger and more powerful. It’s the connections we all share based on interests, regardless of ‘friend’ status. For example, interest-based groups include people of the same ethnicity, people who love zinfandel wine, co-workers, people who love to sail, and the list goes on. We are all comprised of a series of interests, and for the first time, technology (and mobile in particular) is enabling us to map all those interests and connections, and begin to monetize them.

The Open Graph is an initiative by Facebook to get everyone to share all of their actions – what songs they are listening to, what they are reading, etc. This confluence of mapping interests to people and sharing of all actions will mean the power and reach of social will be exploding in the next 18 months. More about this topic at http://go.danielodio.com/interestgraph and a screencast on why mobile is way bigger than most people realize is at http://go.DanielOdio.com/waybigger


Rhianna Collier is VP for the Software Division at SIIA.

 

SIIA All About the Cloud Video Preview

Check out this video preview of what’s to come at SIIA’s All About the Cloud 2012.


Katie CarlsonKatie Carlson is Program Manager for the SIIA Software Division.

Judiciary Presses Forward with SOPA; White House Unveils IT Reforms

December continues to be anything but a slow month in Washington. Yesterday, House Judiciary Cmte. Chairman Lamar Smith (R-TX) confirmed his plans to markup the Stop Online Piracy Act (SOPA, H.R. 3261). In addition to scheduling the markup, Smith released a revised version of the bill that reflects weeks of working closely with stakeholders and other members “to strengthen the bill and address legitimate concerns from groups who are interested in working with Congress to combat foreign rogue websites.” Changes to the revised bill as highlighted by Committee staff include: elimination of the redirection clause for infringing websites, orders for an interagency report on the domain name system, addition of a new clause to relieve Web firms of monitoring sites, and clarification of the definitions re: which sites and companies are covered.

Last week, Federal CIO Steve VanRoekel made several important announcements regarding ongoing efforts to reform federal IT and embrace cloud computing. In what he characterized as a “year of change in Federal IT,” VanRoekel declared that “cloud computing has become an integral part of the government’s IT DNA,” and made the following announcements:

1. Released a memo to formally establish FedRAMP (the Federal Risk and Authorization Management Program), a long-anticipated program intended to reduce the duplicative efforts, inconsistencies and cost inefficiencies when assessing and authorizing cloud systems.
2. Released the Shared Strategy Memo to provide the roadmap for agencies to increase use of shared solutions through leveraging tools to do more with less, in accordance with the cloud-first policy and cloud migrations under the IT Reform plan.
3. Released the TechStat Report highlighting tools and practices for agencies to turn around or terminate failing projects at the agency-level.

And tomorrow, the House Energy and Commerce Sbcmte. on Communications and Technology has scheduled a hearing to air concerns by the growing list of U.S. lawmakers regarding the pending roll-out of ICANN’s Top-Level Domain Name Program. This hearing follows a similar one by the Senate Commerce Committee last week where Chairman Jay Rockefeller (D-WV) and other Cmte. members warned ICANN officials to proceed with caution and head their voices of concern.


David LeDuc is Senior Director, Public Policy at SIIA. He focuses on e-commerce, privacy, cyber security, cloud computing, open standards, e-government and information policy.

Channel Strategy Themes for 2012

SIIA’s Rhianna Collier, Vice President of the Software Division, reviews the Channel strategy themes in this video promotion from the Cloud Channel Summit. For those looking to develop their channel strategy, listen as Rhianna discusses the evolving partner ecosystem and the necessity to implement a single point of contact. Click here to listen.

SIIA Member Savvis Discusses What ISVs can do to speed time-to-market

“As independent software vendors (ISVs) think about how they bring software to market for general consumption to customers, there are many steps along the way that consume time and cost money.” SIIA member, Savvis explores the question: What ISVs can do to speed time-to-market. Check out their post to learn more.

While Europe Presents Roadblock for Cloud, NIST Presents Roadmap

Yesterday, EU Justice Commissioner Viviane Reding, Vice-President of the European Commission, and the German Federal Minister for Consumer Protection, Ilse Aigner, released a statement calling for a robust data protection framework. In the statement, the Commissioners stated explicitly that “companies who direct their services to European consumers should be subject to EU data protection laws. Otherwise, they should not be able to do business on our internal market. This also applies to social networks with users in the EU. We have to make sure that they comply with EU law and that EU law is enforced, even if it is based in a third country and even if its data are stored in a ‘cloud.’”

As the EC continues working to revise the 1995 Data Protection Directive with a deadline to produce a proposal by the end of Jan. 2012, this is a very strong statement highlighting the potential challenges for U.S. businesses, and the cloud computing industry, working effectively in Europe under these new regulations. However, the statement does still leave some flexibility for demonstrating compliance through codes of conduct, binding corporate rules, contracts or safe harbor arrangements.

Meanwhile, in the U.S. there seems to be increasing recognition that the clock has all but run out on privacy legislation for 2011, and we continue to wait for the release of the DOC report on data privacy reflecting the Administration’s position on the issue broadly. It obviously gets tiring to keep typing that it’s expected to be released “any day now,” but, it’s reportedly finalized and expected to be released… any day now.

On the Hill, indications after the House Energy and Commerce Cmte. Republican member meeting last week are that Chairman Upton (R-MI) and Sbcmte. Chair Bono Mack (R-CA) are still moving forward with intentions of advancing the SAFE Data Act before the end of the year. But again, indications are that time and opportunities have almost all but run out for passage of data security legislation in 2011.

Also last week, the National Institute of Standards and Technology (NIST) released its much anticipated U.S. Government Cloud Computing Technology Roadmap, a series of three volumes that combine to provide guidance for agencies around cloud computing, and to shorten the adoption cycle, enable near-term cost savings and increased ability to quickly create and deploy safe and secure cloud solutions. The Roadmap is part of a very aggressive strategy by the Administration to implement its “cloud-first” policy, and to develop standards and definitions in key areas such as security, interoperability, portability and eventually procurement. The Roadmap is open for public comment until Dec. 2 SIIA has been highly engaged with NIST’s efforts around cloud computing, and we are reviewing the Roadmap and planning to comment.


David LeDuc is Senior Director, Public Policy at SIIA. He focuses on e-commerce, privacy, cyber security, cloud computing, open standards, e-government and information policy.

CmTr