Webinar – Critical Success Factors for an Enterprise Mobile Strategy

Webinar Description

Organizations must fully develop an enterprise mobile strategy that considers both employee and customer facing aspects of today’s continually expanding use of mobile technologies. It is important to consider the customer experience as they launch new products, services, and applications. Grant Thornton LLP brings the perspective of working with both ISVs and the consumers of their products in a business advisory capacity. This recorded webcast focuses on several key aspects of an enterprise strategy:

  • Key criteria for an Enterprise Mobile Strategy
  • Application architecture- Is it ready for mobile
  • Planning for BYOD within the enterprise
  • Deployment interface
  • Importance of security

Click here to download the slides.

Presenters
Tony Hernandez, Principal, Business Advisory Services, Grant Thornton LLP
Mike Barba, Manager, Business Advisory Services, Grant Thornton LLP

Mobile Privacy: Congress Should Give Multistakeholder Discussions More time

Today,  the Senate Judiciary Committee is scheduled to consider legislation sponsored by Senator Al Franken (D-MN), the Location Privacy Protection Act of 2011 (S.1223), that would require app providers to seek affirmative “opt-in” consent from consumers before using their location information.

As with all consumer privacy issues, users trust in mobile app privacy is absolutely critical.  Without consumer trust, demand stalls, innovations is stifled and neither businesses nor users interests are served.  Straight-up, a lack of trust is a lose-lose. However, multistakeholder discussions have been ongoing since June of this year, engaging a wide range of industry and civil society in an effort, led by the Department of Commerce NTIA, to develop a voluntary code of conduct for mobile app transparency in information collecting.

This flexible, consensus process is also better able to ensure that policies are not technology or platform specific.  That is, at a time of increasing convergence, where “applications” are seamlessly offered across a wide range of devices, fixed laws such as this would stifle technological evolution by creating a distinct privacy regime based on a specific type of device.

SIIA is very supportive of the effort and confident that it can succeed if given time.  Consumers and businesses are in this together, dependent on each other as this new mobile ecosystem continues to evolve.  With the right consensus-driven framework, mobile app privacy can be a win-win for users and businesses.

Rather than considering rigid legislative mandates on the mobile app industry, Congress should continue to explore how to support this industry.  The House Energy and Commerce Committee did just that earlier this year by holding a hearing focused on this innovative industry and how it can spur economic and job growth.

Recommendations are good.  Consumer self-help is good.  But the world is looking to us to show that self-regulation can work as a viable alternative to government mandates.  To allow the multistakeholder efforts on mobile transparency to falter now would confirm their belief that only the government can set the rules of the road in this area.  It is time for the industry to step up and make progress on setting its own rules of the road. If we don’t we have only ourselves to blame if state, national or international governments feel compelled to step in to protect the public.


David LeDuc is Senior Director, Public Policy at SIIA. He focuses on e-commerce, privacy, cyber security, cloud computing, open standards, e-government and information policy.

Mobile Privacy: Time for Collaboration, Not Legislation

Representative Ed Markey’s proposed mobile legislation, scheduled to be introduced today, is the wrong way to go. It would impose rigid privacy rules on the mobile industry that can only lead to stagnation and a loss of innovative dynamism.

And what a loss that would be for such a dynamic, growing industry. According to a recent study, there were over 44,000 app-related positions open in the U.S. in the last quarter of 2011, and overall, there were 45 percent more open app positions than in the previous year. Based on this number, the study found the app economy firms represented 311,000 jobs. Using a standard multiplier, this number grew to nearly a half a million jobs created by the app economy in both direct and indirect jobs since 2007.

Rather than overregulating an industry that holds such potential for economic growth, Congress should be following the House Energy and Commerce Committee’s lead in supporting the industry. The Committee is holding a hearing today focused on apps and where the jobs are.

So if legislation isn’t the answer, what should be done?  Over the summer, the National Telecommunications and Information Administration (NTIA) launched an effort to nudge stakeholders into adopting codes of conduct for mobile transparency.  SIIA was supportive of this effort and remains so.  But after several meetings it appears that things may be starting to drift. Some scheduled meetings have been postponed. Fortunately, discussions between various industry stakeholders, as well as discussion between industry and consumer watchdogs, are ongoing.

The industry needs to get the substantive mobile transparency discussion moving again, if not through NTIA action then separately.

It’s also important to remember that consumers are not passive victims.  If they think they are being abused, they have a healthy capacity for self-defense. As the New York Times wrote last week “many consumers seem to be already taking steps to guard their personal information from data-grabbing apps. A study by the Pew Research Center, released Wednesday, found that among Americans adults who use smartphone apps, half had decided not to install applications on their mobile phones because they demanded too much personal information. Nearly a third uninstalled an application after learning that it was collecting personal information “they didn’t wish to share.” And one in five turned off location tracking “because they were concerned that other individuals or companies could access that information.”

This is good.  In the absence of government mandates, and industry codes of conduct, consumers are doing some sensible things to protect themselves.  But the lack of consumer trust is troubling and can only inhibit growth in the market.  If consumers just say no, the whole industry suffers.

The FTC is trying to help with some guidance.  Last week it published its recommendations for mobile application developers, suggesting that companies seek “express agreement” for consumer data they collect and share.  Nothing is binding on companies, however, and there is no indication that these recommendations are forming the core of industry codes of conduct or best practice.

Recommendations are good.  Consumer self-help is good.  But the world is looking to us to show that self-regulation can work as a viable alternative to government mandates.  To allow the multi-stakeholder efforts on mobile transparency to falter now would confirm their belief that only the government can set the rules of the road in this area.  It is time for the industry to step up and make progress on setting its own rules of the road.


Mark MacCarthy, Vice President, Public Policy at SIIA, directs SIIA’s public policy initiatives in the areas of intellectual property enforcement, information privacy, cybersecurity, cloud computing and the promotion of educational technology. Follow the SIIA Public Policy team on Twitter at @SIIAPolicy

The questions that didn’t make it into Vision from the Top

Each year SIIA sets out to pick the minds of individuals who are shaping and growing our industry. Just a couple of weeks ago we released the 2012 Vision from the Top publication that features interviews with these business leaders providing thoughts on trends, M&A activity, and the future of our industry.

While we went through the interview process we asked the contributing executives some questions that you won’t find answered in the publication which I thought I would share with you. We asked the member executives to look at Forrester’s 2012 Cloud Predictions and tell us which one would have the most significant impact in 2012. The majority of contributors said “The cloud market will grow beyond $60 billion in 2012”. What does that say about cloud computing? It is not just a trend, it is the way in which we compute today and if you are not providing or consuming cloud services you will be at a disadvantage in the marketplace. HOWEVER, we also asked which of Forresters’ predictions will be the biggest challenge in 2012 and the majority also selected “The cloud market will grow beyond $60 Billion in 2012”. Clearly the consensus is that the cloud market will grow but will continue to face challenges, likely around security, integrations, etc.

Another popular response was that “Large enterprises will take the lead in cloud markets in 2012”. I found this one surprising since the enterprises have made a much slower move to the cloud than the SMBs. However, what I am hearing from the members is that 2012 will be the year. We have certainly seen a significant investment being made by the enterprises with all the recent M&A activity. Every day I wake up and wonder which one of the SIIA members will be acquired today!

If you read Vision from the Top you will see that the contributors are either CEOs or large business unit leaders of enterprises. We wanted to get an idea of their personal technology choices so we asked some personal questions (at least in the technology world these would be considered personal). Not surprising an overwhelming majority of contributing executives use an iPhone as their smartphone of choice. And an overwhelming number said they also carry a tablet of some kind, no more lugging around those heavy laptops.

Next we invaded the social space of the contributing authors. We asked how many of them actively used Facebook and approximately 60% said yes. At first I thought that number was low until I saw the answers to the next question, do you activity use LinkedIn? An overwhelming majority actively use LinkedIn. That should not be a surprise given the business nature of the application. Now here is an interesting one, the majority of respondents do not, yes DO NOT, actively use twitter. A little surprising but I suppose these executives leave Twitter to their marketing departments.

 


Rhianna Collier is VP for the Software Division at SIIA.

SIIA Survey: Publishers Prioritizing Multiple Platforms as they Develop Content Distribution Strategies

SIIA’s Content Division today announced results from a survey that shows the challenges and opportunities content creators have in aligning their organizations to keep up with fast-evolving platforms.

Most of the 85 publishing executives surveyed said their companies are thinking about how to publish their content across multiple platforms.When respondents were asked to name the “high priority” platforms they plan to focus on during 2012, the answers were extremely varied.

According to the results of the SIIA Content Platforms survey:

• About 60 percent of respondents classify tablet publishing, mobile publishing and/or launching new web-based products as a high priority;
• Forty-two percent prioritize licensing and syndication; • Nineteen percent prioritize video;
• Business-to-business (B2B) companies tend to prioritize new web-based products slightly above mobile and tablet publishing, whereas business-to-consumer (B2C) companies prioritize tablet publishing above all else;
• B2B companies are twice as likely to prioritize licensing and syndication versus their B2C counterparts;
• 50 percent of director-level individuals prioritize tablet publishing, versus 69 percent of C- and VP-level managers and their manager-level counterparts;
• Only 25 percent of individuals in sales roles prioritize tablet publishing, versus 70 percent of their marketing counterparts;
• 75 percent of individuals in sales roles prioritize web-based publishing—the highest of any group—versus 50 percent of their marketing counterparts.

The content platforms on which companies are currently publishing also vary. Overall, and by a fairly wide margin, companies are leveraging Apple platforms – the iPad and the iPhone. The survey found that 68 percent are currently publishing on the iPad and 58 percent on the iPhone. Meanwhile, 38 percent are publishing on Android-based phones, and 35 percent are publishing on Android-based tablets. Just 17 percent are leveraging Facebook (Open Graph), and 16 percent are publishing on the Kindle.

Large enterprise information and digital content companies are deploying more products and services on Apple, Android, Kindle and even Facebook than their SMB counterparts. And when it comes to developing apps for mobile and other platforms, B2C companies and large enterprise content companies are more likely to outsource than their B2B and SMB counterparts.

We conducted the survey to gain a greater understanding of publishers’ needs in advance of Content VIA Platforms, an all-new conference to help publishing, media and information companies design effective distribution strategies for mobile, social and other content distribution platforms. Full results of the survey will be released at Content Via Platforms, held May 9-10 in San Francisco.


Kathy Greenler Sexton is Vice President and General Manager for the SIIA Content Division.

Focus on Platforms: On Demand Webcast

In case you missed it the FOCUS ON: Content Platforms webcast is now available on demand.

During the webcast Ann Michael, President, Delta Think, and Barry Graubart, VP Customer Development, Crowd Fusion helped participants understand the key challenge of getting content effectively published and distributed in real-time across multiple content distribution platforms.

The webcast is a lead up to Content VIA Platforms and the Platforms Bootcamp scheduled May 9-10 in San Francisco.

New Content VIA Platforms Conference will Address the Demands of Publishing in a Multiplatform World

SIIA’s Content Division announced today an all-new conference for content creators who publish across multiple platforms. Called Content VIA Platforms, this new event will help publishing, media, and information companies get content effectively published and distributed across multiple  platforms such as mobile, social and even aggregation platforms.

Content VIA Platforms will be held May 9-10 in San Francisco. SIIA will preview the event during a free, one-hour webinar next week, on March 1 at 1:30 p.m. Eastern/10:30 a.m. Pacific. Members of the media are invited to attend the conference and participate in the webinar.

One of the key challenges many publishers, new and information providers face today is publishing and distributing content in real-time across multiple content platforms. These content distribution platforms include everything from mobile, tablets, aggregation to even scholarly platforms. We launched Content VIA Platforms to help publishers to make smart product and strategy platform decisions in order to help them maximize their audiences, customer base and revenue-without breaking the budget.

The Content VIA Platforms conference will feature a number of mobile, publishing and technology thought leaders and key executives from the information industry. Panels and presentations will focus on equipping participants with tools and strategies to successfully utilize a variety of different platforms, monetization strategies, devices and app distribution models, and more.

The Content VIA Platforms webinar, which will be held next week on March 1, will provide an introductory overview of key content platforms and discuss strategies for harnessing these platforms to drive visibility. The basic tools introduced during the webinar will be covered in more depth at the Content VIA Platforms conference in May. Next week’s preview will be led by two top digital content strategists-Ann Michael, President of Delta Think, and Barry Graubart, Vice President for Customer Development at Crowd Fusion and SIIA Member Chair of Content VIA Platforms.


Kathy Greenler Sexton is Vice President and General Manager for the SIIA Content Division.