Interview with new SIIA member Alteva

We are delighted to welcome Alteva, a WVT Communications Group, to the SIIA community. I had a chance to speak with their Executive VP and Chief Sales Officer, Louis Hayner to discuss the value of cloud-based unified communications. Read my interview below.

Rhianna: Welcome to SIIA! Tell me a little bit about Alteva.

Louis: Alteva, a WVT Communications Group company, is a cloud-based unified communications solution provider for companies with 35+ users. The highest priority at Alteva is providing every customer with all their communications needs including cloud-based Call Routing/Voice over IP Services (VoIP PBX), Messaging and Web-based Collaboration through Microsoft Communication Services, Fixed Mobile Convergence and Advanced Communications Applications for the desktop.

Rhianna: What are the advantages for companies to move their communication needs to the cloud?

Louis: There are many benefits for companies of all sizes to move to the cloud. The most advantageous include mobility/anywhere access; scalability; cost savings; and disaster recovery capabilities. Alteva’s hosted Unified Communications clients reduce their total cost of ownership by 20% with a 70% reduction in startup expenses and no ongoing maintenance fees, as compared to premise-based PBX systems.

Rhianna: You have partnerships with some of the leading technology companies. How important is the partner ecosystem? Do you have any advice for our members when it comes to building a successful partner program?

Louis: WVT Communications Group believes that a high tide raises all ships – something that Alteva has always held to. That’s why our philosophy has always been to seek co-marketing opportunities with not just partners, but even fellow cloud communications service providers. When any cloud communications company promotes hosted technology and educates the public about the benefits of the cloud, it serves the entire cloud industry. Alteva can tout its own solution as the best, but when its partners are touting Alteva it provides a much more credible and powerful third party validation. It’s important to have good relationships with your partners, and to have strategic discussions on ways to work together and help one another. If our partners names can help to validate our brand quality, then it is to their benefit to provide quotes for our press releases and put representatives in our trade show booths and attend our events.

Rhianna: Your customers cover a range of industries. Are certain industries more likely to adopt these cloud-based communication solutions? Are there any industries that have surprised you with their rate of adoption? Do you see any significant movement from the public sector?

Louis: Many industries can benefit from cloud communications, but there are some that can benefit even more so than others. For example, law firms benefit from the mobility features that enable user to communicate from any location, as well as hosted call recording and detailed phone reporting features. Law firms, health care facilities and other organizations that tend to have multiple locations or satellite offices will see notable cost savings. We are not surprised by any industries specifically, but we are thrilled by the increased adoption by the SMB space in recent years, as they see that solutions like Alteva Unified Communications are affordable for smaller companies.


Rhianna Collier is VP for the Software Division at SIIA.

 

Interview with new SIIA member Socialize

I was delighted to recently welcome Socialize to the SIIA membership. I had a chance to catch up with Daniel Odio the CEO and Co-founder to learn more about the drop-in social platform. Read my interview with Daniel below.

Rhianna: Welcome to SIIA! Tell me a little about Socialize and the benefits for making apps social.

Daniel: Making apps social boosts app discovery (downloads) and user engagement (impressions). It creates a viral loop where users share content with each other and their social networks, which leads to more downloads, which leads to more users, which leads to more social actions all over again.

Rhianna: This week you made an announcement about notifications. Why is this feature significant?

Daniel: SmartAlert notifications “Bring users back” to the app. For example, when a user makes a comment on a piece of content in an app, and subscribes to that thread, and then another user comments on the first user’s comment, the first user gets a SmartAlert notification inviting them back into the app to see what the second user wrote.

Rhianna: You recently moved your company to San Francisco. Obviously, the Bay Area is the home of many great technology companies. How important is it for technology start-ups to be local to the Bay Area? Or does it matter?

Daniel: It’s critical. There’s a great article on my move west at http://go.DanielOdio.com/west. The environment in the San Francisco bay area is world class and results in the ability to make connections, make key hires, and iterate on the business at a speed that is unmatched anywhere else in the world. As I like to say, San Francisco is “Mecca for Geeks.”

Rhianna: You recently participated in a panel led by the Department of Homeland Security at CES. What are some of the privacy and security issues you face versus the traditional software/hardware vendors? How do you address and ease these fears?

Daniel: Often times the least secure part of a device is the human using it. And that’s where we focus – in this realm security concerns are mixed with privacy concerns. Oftentimes, users don’t know the implications of their actions by design – we work hard to abstract a level of complexity into an easy-to-use service. This means we bear a responsibility to ensure the user doesn’t compromise themselves in ways they don’t even realize. A big chunk of the value we add with our social infrastructure offering is to give the user ways to navigate privacy issues in easy to understand and friendly ways.

Rhianna: Finally, look ahead for me 18 months, what will be the biggest trends in social?

Daniel: Two big trends are converging and we’ll see them in full force in the next 18 months: The explosion of interest-based social, and the power of the Open Graph. Interest-based social isn’t the same thing as the social graph we all know from Facebook. It’s way bigger and more powerful. It’s the connections we all share based on interests, regardless of ‘friend’ status. For example, interest-based groups include people of the same ethnicity, people who love zinfandel wine, co-workers, people who love to sail, and the list goes on. We are all comprised of a series of interests, and for the first time, technology (and mobile in particular) is enabling us to map all those interests and connections, and begin to monetize them.

The Open Graph is an initiative by Facebook to get everyone to share all of their actions – what songs they are listening to, what they are reading, etc. This confluence of mapping interests to people and sharing of all actions will mean the power and reach of social will be exploding in the next 18 months. More about this topic at http://go.danielodio.com/interestgraph and a screencast on why mobile is way bigger than most people realize is at http://go.DanielOdio.com/waybigger


Rhianna Collier is VP for the Software Division at SIIA.

 

All About Mobile Goes Hybrid

All About Mobile Goes Hybrid – Check out this video promotion featuring Rhianna Collier, Vice President of the Software Division at SIIA as she discusses the two ways to hear from our amazing line up of speakers. Taking place in San Francisco, CA November 15, 2011 click here to learn more about the conference and learn how we are accommodating the mobile workforce.

Trends of 2012: An Interview with SIIA

Rhianna Collier, Vice President of the Software Division at SIIA, catches up with Matt Childs of DreamSimplicity in this video interview at Dreamforce 2011. Many of the customer trends discussed by SIIA’s members at Dreamforce will be broadcasted and examined at SIIA’s All About Mobile conference taking place in San Francsico, CA November 15, 2011. Click here to learn more about the conference.

SIIA op-ed: Software industry should develop mobile app privacy guidelines, not Congress

Today, NextGov ran an SIIA op-ed highlighting our view that industry — not Congress — is best positioned to develop effective practices that ensure consumer confidence.

SIIA recently joined an application privacy working group through the Future of Privacy Forum, a Washington think tank. With this group, we are bringing forth the expertise of our member companies to develop voluntary guidelines that will spread best practices to all participants in the industry. In addition, the FPF project website, supported by SIIA and others, makes available a variety of tools to help app developers manage issues of data collection and use.


Mark MacCarthy, Vice President, Public Policy at SIIA, directs SIIA’s public policy initiatives in the areas of intellectual property enforcement, information privacy, cybersecurity, cloud computing and the promotion of educational technology.

The enterprise goes mobile: An interview with SIIA

Rhianna Collier, VP of the Software Division at SIIA, is featured in this blog post about how mobile applications are reshaping the way companies do business. Many of these topics and more will be featured and discussed at the upcoming All About Mobile conference taking place in San Francisco, CA November 15, 2011.

Announcing CEO Interview Publication: SIIA’s Vision From The Top

SIIA is launching a new publication at this year’s All About the Cloud conference, “SIIA’s Vision From The Top”!

The publication brings together thought leadership from over 45 of SIIA Member companies. Their CEO’s were asked to address the past, present and future changes in the software industry.