Many publishers are experimenting with online events and webinars, and know they want to expand this business but are unsure of the next steps. On Wed 2 Oct, at the latest SIIA London Issue Brief, we gathered together twenty publishers to hear from two organisations that are further ahead on the learning curve – the Economist and Melcrum – and swap best practice with their peers. If you missed it, here are the main takeaways of the session:
SIPAlert Daily – Increase webinar revenue with these tips
Here are some tips for expanding your webinar reach. The first five come from consultant Leslie Davidson (pictured here) of Davidson Direct.
1. Your speakers! Ask them to get the social media word out to their customers and prospects. Have them write a blog post for you. Ask for a brief video interview that you can post on your YouTube channel and then on your blog.
2. List exchanges. Do an exchange of lists with a competitor or other company that targets the same or similar audience.
3. Trade associations. Strike a deal with an association whose members you want to reach with your message.
4. Incentivize. Give your speakers an incentive to spread the word by providing an affiliate link for registrants they refer.
5. Social networking. Join LinkedIn groups whose members belong to your target audience and let them know each time you offer a new webinar.
6. Higher price points. One SIPA member increased their webinar prices from $190 to $290 about 18 months ago and never looked back. They’re actually getting more attendance now. They also offer an unlimited site license for about $400 which is also doing well. This way you can also show the true value but still offer lower early-bird pricing. And it also makes it much easier to charge more over time.
7. Panel discussions. SIPA member Bulldog Reporter uses a moderator and panels for many of their webinars. In an upcoming webinar on pitching business and financial media, they have panelists from the Los Angeles Times, Fortune Magazine, Barron’s and San Jose News plus a former Huffington Post reporter. For a half-day webinar on measuring PR ROI, they have “practitioners” from National Wildlife Foundation, Hill & Knowlton, Research Data Insight, University of Miami, Dlvr.it and PRIME Research, among others.
8. Discounts (10-20%) for premium subscribers. If your system can recognize them upon registration and give them the discount automatically, all the better. You will be showing them the value of paying for the publication subscriptions.
9. Bundling. Instead of selling just your webinar, sell an annual or monthly membership to your site that includes the webinar. It’s good road to renewal to be able to start off a membership with that benefit.
10. Know your audience! One audience may like short pauses to have group discussions, another may need more time for Q&As—especially if you have a lawyer speaking. Be sure to survey your registrants to know that you are giving them what they want.
11. Be prepared. Have a good system in place to handle those last-minute desperate calls from people who don’t look at any of your information until the last minute.
12. Recordings. Decide whether the recording is important to your business. A recording link the day after the webinar can often boost sales significantly because you catch all of the people who can’t make it live.
To subscribe to the SIPAlert Daily, create or update your SIIA User profile and select “SIPA interest.”
Ronn Levine began his career as a reporter for The Washington Post and has won numerous writing and publications awards since. Most recently, he spent 12 years at the Newspaper Association of America covering a variety of topics before joining SIPA in 2009 as managing editor. Follow Ronn on Twitter at @SIPAOnline
SIPAlert Daily – Member Profile
Adam Goldstein, Publisher, Business Management Daily, Falls Church, Va.
SIPA: Describe Business Management Daily.
ADAM: We are becoming less and less a publisher and more a training company. We still have a dozen newsletters, but we now do more than 200 webinars, have CD and video sales, and publish books and special reports. We have four verticals: HR, leadership, office administration and office technology—technology was a direct offshoot of office administration and has grown wildly.
Many SIPA members seem to be becoming other things.
Yes, the title of publisher is becoming more and more a misnomer. We have evolved from two webinars a month when I started to now doing four a week. It’s almost as big a revenue stream as the publishing side.
Do you bundle those with the newsletters?
No, usually it’s with access to the membership website. Sign up for a webinar and get 30 days free of our HR website. And on the 31st day we have their credit card and it’s payment time. It has been extraordinarily successful, tripling the size of the websites—especially the office technology website. We do sell a season pass for everything that we bundle with membership.
Have you had to make changes staff-wise?
Not really. We do our webinars by committee; myself and the editors get together on content issues. I’ll write marketing copy. We all get speakers. We do have one live event in Las Vegas every year—where I pretty much live. But more of my job is devoted to webinars, building partnerships and creative marketing. Phil [Ash, the company CEO] has his side and I have mine. Then there’s a centralized marketing, production and monitoring.
You mentioned Las Vegas. You are the Conference Co-Chair for the SIPA Marketing Conference, Dec. 11-13. That’s exciting.
Yes, it is. The reason we were able to get the Cosmopolitan [for the hotel] is because I looked at it for my own conference and there were deals to be had. Turns out they were eager to work with us. It may cost a little more to fly out there [than to Miami, site of the past couple Marketing Conferences], but the hotel rooms are vastly lower priced.
And it’s a buzz-worthy place, I’ve heard.
It’s a hot place—but a little more subtle than most Vegas hotels. It has a sleek design. Most conference sleeping rooms in Las Vegas tend to involve a 10-mile walk to the exhibit space and session rooms, of course through the casino. But the Cosmopolitan has two towers, one for vacationers and gamblers and one for business clients. So our elevators go right into our exhibit space.
And you also secured the keynote speaker, I believe, Joel Rothstein.
Yes, I’ve known Joel on a personal level for a while, and now he is vice president, technology strategy and innovation, Global Information Resources at Marriott . He was with Reuters and then Netscape in the early days. After a job as a journalist, he got into e-commerce with Marriott and helped to develop a new gaming app that they developed to attract brand loyalty of Millennials.
You have some other great speakers lined up as well.
We tried to pair up some of the lions of the industry with up-and-coming folks. David Foster has agreed to speak so that’s a big coup for us. Jenny Fukumoto of Ragan will be on that panel. This association has been a best-kept secret for 25 years. It took me that long to become an overnight sensation. I think the key was I left the room when they chose the Conference chairs.
I think you’re being pretty modest. What is your background?
Marketing. I first worked with KCI in 1985. That was my first real job in publishing. I have owned my own business, did consulting, and then Phil asked me to come here full-time. I still have that entrepreneurial bent. But there are few people better to work for than Phil and Allie Ash.
Back to the webinars for a second. Can you tell when they’re good?
Definitely. We can tell if someone has done well or poorly simply if people “leave the room,” or stay for the whole 75 minutes. Or ask for their money back. On the whole, we have very good speakers though. The worst thing is when it’s a 75-minute commercial about themselves. There’s always a Q&A after. Sometimes, if it’s an evergreen topic—say dealing with difficult people at work—we’ll play the recording of the individual webinar. Then have 20 minutes of Q&A with the speaker joining us. Usually we’ll tell people 45-50 minutes of presentation and 20 minutes of questions. When we have lawyers, we do the opposite; people have a lot of questions.
What keeps you up at night?
The continual transition to digital. We still have a healthy print business that I’m tired of being defensive about. ‘Ignore the future at your peril.’ There is a concern that online customers are less loyal than print—the economy of digital vs. the loyalty of print. We’ll see.
To subscribe to the SIPAlert Daily, create or update your SIIA User profile and select “SIPA interest.”
Ronn Levine began his career as a reporter for The Washington Post and has won numerous writing and publications awards since. Most recently, he spent 12 years at the Newspaper Association of America covering a variety of topics before joining SIPA in 2009 as managing editor. Follow Ronn on Twitter at @SIPAOnline
