Posts Under: Waterstone

SSD Webinar | Building your Desired Customer Experience: Pitfalls and Accelerators

Today the SSD community gathered to discover how to build a desired customer experience. While many companies have taken steps to define a remarkable and differentiated journey for their customers, significant gaps often exist between the “as-is” and “to-be” experience.  John Zuk, a Principal with Waterstone Management Group, discussed some of the pitfalls that companies face when building the structure and capabilities needed to deliver their desired customer experience as well as accelerators that can help deliver results more quickly.

more

SSD Executive Spotlight Series: Dhaval Moogimane, Partner, Waterstone Management Group

SIIA’s Executive Spotlight Series provides a look into some of the most successful executives in our industry. Hear how many of them got to where they are today, what is shaping their businesses and the industry today, and special advice they would give to others trying to grow a successful company. I recently sat down with Dhaval Moogimane, Partner at Waterstone Management Group. Dhaval brings over 18 years of business management and consulting experience that blends business strategy development, operations, and IT. Rajiv spent 10 years with PwC and KPMG (now BearingPoint) in senior practice management roles. Prior He brings in-depth expertise in the enterprise software, information services, technology device, and professional services industry. He specializes in helping technology companies capitalize on emerging trends, drive growth, and transform from a product-led to solutions-centric business. View the full interview in its entirety below.

more

SSD Guest Post | Waterstone Management Group: Disruptive Growth for Established Companies: Going on the Offensive

Today’s guest post is contributed by Waterstone Management Group. Waterstone is a boutique management consulting firm that helps technology companies and investors create measurable value by identifying and capitalizing on disruptive growth opportunities and by driving excellence in Services, Cloud and Customer Success. Follow Waterstone on twitter @WaterstoneMG, or sign-up for their quarterly newsletter to receive visionary insight. more

SSD Guest Post | Waterstone Management Group: Subscription Scorecard Metric Deep Dive

One of the most frequent questions that we field when helping software companies implement or update their subscription-oriented measures is “How should we calculate these metrics?” To help answer this question, Waterstone is developing a series of papers that explores the various Subscription Scorecard metrics in depth. In this first installment, we explore customer lifetime value (CLTV) and customer acquisition cost (CAC).

more

SSD Guest Post | Waterstone Management Group: How to Assess Your Customer Success Maturity

Check out this paper by Dhaval Moogimane, Partner, and John Zuk, Principal, where they outline Watersone’s Customer Success Maturity Model. The model was designed to help companies chart a course for and measure progress towards becoming a Customer Success-centric enterprise. It measures four key competencies—customer lifecycle, operating model, economic model, and enablement & scale—along three maturity levels: adopting, performing, and optimizing. more

SSD Guest Post | Waterstone Management Group: Internet of Things Market Pulse

Today’s guest post was contributed by Waterstone Management Group. Waterstone is a boutique management consulting firm that helps technology companies and investors create measurable value by identifying and capitalizing on disruptive growth opportunities and by driving excellence in Services, Cloud and Customer Success. Follow Waterstone on twitter @WaterstoneMG, or sign-up for their quarterly newsletter to receive visionary insight.

more

Waterstone Management Group: The Cloud Software Shift

Today’s guest post was contributed by Waterstone Management Group. Waterstone is a boutique management consulting firm that helps technology companies and investors create measurable value by identifying and capitalizing on disruptive growth opportunities and by driving excellence in Services, Cloud and Customer Success.  Follow Waterstone on twitter @WaterstoneMG, or sign-up for their quarterly newsletter to receive visionary insight.

more

Customer Success: The Time to Act is Now

Today’s guest post was contributed by Dhaval Moogimane, who is a Partner at Waterstone Management Group. Waterstone is a boutique management consulting firm that helps technology companies and investors create measurable value by identifying and capitalizing on disruptive growth opportunities and by driving excellence in Services, Cloud and Customer Success. Follow Waterstone on twitter @WaterstoneMG, or sign-up for their quarterly newsletter to receive visionary insight.

more