Posts Under: Laszlo Bock

Asking for Feedback Is a Start; Acting on it Is What Validates the Process

"The majority of employee experience or engagement surveys I've experienced, whether built in-house or from a vendor, become a laundry list of questions. Every leader has a pet initiative to measure, making the survey bloated and impossible to act on. When deciding on survey items (or eliminating others), ask yourself: What would we do immediately if this item scored low? If it's not actionable, it's not measuring something that matters."