Posts Under: Lifecycle

SSD Guest Post | Waterstone Management Group: How to Assess Your Customer Success Maturity

Check out this paper by Dhaval Moogimane, Partner, and John Zuk, Principal, where they outline Watersone’s Customer Success Maturity Model. The model was designed to help companies chart a course for and measure progress towards becoming a Customer Success-centric enterprise. It measures four key competencies—customer lifecycle, operating model, economic model, and enablement & scale—along three maturity levels: adopting, performing, and optimizing. more