Posts Under: embedded platforms

Can 18F Learn From the Failures of GDS?

After a failed attempt to improve their national healthcare website in 2010, the UK’s Government Digital Service (GDS) was formed in 2011 as an agency under the Cabinet Office responsible for the government’s single website, building new digital services, and tracking how people use government services in an effort to improve them. In five years, the agency expanded exponentially and now employs over 700 workers.


At the same time, 18F is facing many similar questions. At a recent House hearing, the Government Accountability Office (GAO) highlighted a series of concerns that range from a lack of outcome-oriented goals and performance measures to the cost-recovery capability of 18F’s programs.

more