Best Relationship Management Solution

Recognizes the best software solution designed to expand a company's knowledge about, and relationship with, its current or potential customers and/or partners. Includes CRM, PRM, SFA, marketing automation, personalization products and services.

Products nominated here are eligible for the Best Operations Management Solution supercategory.

Jenzabar Retention Management System - Jenzabar, Inc. Is a high-tech, high-touch student retention management solution that helps streamline retention programs and focus on the needs of individual students. With a unique combination of software and higher education expertise, Jenzabar Retention Management Solution empowers institutions to build one-to-one relationships with the student who most need their attention and support. Go To Jenzabar, Inc.'s Web Site Go To Product Site
LexisNexis InterAction Strategic Account Management - LexisNexis InterAction LexisNexis InterAction is the leading CRM software solution for legal and professional services markets. Contact collection builds a database to enhance business development and streamline workflow and productivity.InterAction Strategic Account Management is new and helps client teams improve workflow, productivity, goal setting, communication, and measure performance of teams globally. Go To LexisNexis InterAction's Web Site Go To Product Site
Medallia Customer Experience Management (CEM) Platform - Medallia Inc. Medallia's CEM Platform is an end-to-end tool for reporting customer feedback across key channels of interaction (call centers, receipt surveys, corporate websites and social networks). Interactive dashboards and real-time automated alerts make important information accessible organization-wide to save at-risk customers, deliver critical insights and achieve superior customer relationships. Go To Medallia Inc.'s Web Site Go To Product Site
Mindjet Deal Navigator; www.mindjet.com/codieawards_dealnav - Mindjet, LLC Mindjet Deal Navigator is a SaaS solution for salesforce.com users that gives sales teams the key customer insights needed to drive deals by displaying opportunity, account and contact data in a single, editable view. By revealing the org dynamics within and across accounts, Deal Navigator empowers sales teams to make faster sales strategy decisions and immediately identify critical next steps. Go To Mindjet, LLC's Web Site Go To Product Site
Salesforce CRM - Salesforce.com Salesforce CRM, salesforce.com’s flagship CRM solution, consists of Service Cloud 2 & Sales Cloud 2, enables companies of all industries and geographies to gain all the benefits of the proven security, scalability and reliability of their trusted infrastructure. Built on Force.com platform, Salesforce CRM enables companies to track all angles of the customer lifecycle. Go To Salesforce.com's Web Site Go To Product Site
Sugar 6 - SugarCRM, Inc. Sugar 6 makes CRM simple. The landmark release from SugarCRM adds an entirely new, modernized web 2.0 user experience, as well as greater multi-tasking and social media management tools. Sugar 6 empowers all types of business users to gain greater insight into their work life, and increase productivity and connect with associates and customers in new and exciting ways. Go To SugarCRM, Inc.'s Web Site Go To Product Site
Zendesk Customer Support Software - Zendesk Zendesk is a leading provider of web-based help desk software that is reinventing how companies engage with their customers. Zendesk makes it easy to listen and respond to customers by communicating with them on their preferred channels -- whether it be email, Web, social media like Twitter, live chat, mobile apps including iPhone, iPad, Android, BlackBerry, community forums, knowledge bases and more -- all with one consolidated support tool. Organizations can deploy as many customer service agents as needed whether it’s 5, 50, or 500. Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day. With its intuitive web interface, Zendesk makes it possible for companies of all sizes to enhance communication and focus on what matters most. Zendesk serves more than 10,000 businesses large and small including MSNBC, Sony, Adobe, MSNBC, Groupon, OpenTable, and Rackspace. Companies in virtually every market around the world rely on Zendesk to deliver support that their customers love. Zendesk is being used in multiple industries such as government, IT services, and media/entertainment to resolve customer service issues and increase support agent productivity. Zendesk helps big-name companies such as Groupon manage growing customer bases and deliver outstanding value to customers. In addition to helping the fastest growing companies improve customer service, Zendesk allows companies to increase efficiency internally and increase employee productivity. For example, Griffin Technology uses Zendesk’s centralized support solution to better serve its internal help desk and IT staff. Zendesk products are easy to customize, integrate and use so companies can quickly start offering better customer support. No installation is required so companies can be up and running with their customized support site in minutes. Because Zendesk is web-based, users have access to it anywhere, from any device. Zendesk offers both mobile optimized help desk access for customers and a fully featured agent interface for support reps using iPhone, iPad, Android and BlackBerry devices. Close the loop between support and the rest of the organization with leading CRM, time tracking, billing and project management tools. Zendesk offers out-of-the-box integrations with Atlassian JIRA, GoodData, Google Analytics, NetSuite, Salesforce and more than 60 others. Use the powerful Zendesk API to integrate your help desk with virtually any other web-based applications or back-end system. Founded in 2007, Zendesk is funded by Charles River Ventures, Benchmark Capital and Matrix Partners. Learn more at www.zendesk.com. Go To Zendesk's Web Site Go To Product Site

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