If you have questions or need assistance, contact Wendy Tanner at +202. 202.789.4458.

Best Relationship Management Solution

Recognizes the best software solution designed to expand a company's knowledge about, and relationship with, its current or potential customers and/or partners. Includes CRM, PRM, SFA, marketing automation, personalization products and services.

Coveo Insight Solutions for Customer Service - Coveo

Coveo Insight Solutions for Customer Service provide actionable insight into customer relationships through consolidated, correlated customer information from enterprise systems & social channels.

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    Revenue Cycle Analytics (RCA) - Marketo

    Revenue Cycle Analytics is a suite of products, services and a unique methodology that make it easy to measure and optimize revenue performance and provide accurate marketing forecasts that earn marketing a seat at the revenue table.

    The Revenue Cycle Modeler creates the foundation for accurate marketing analytics and forecasting over time by enabling marketers to leverage Marketo's unique methodology and templates to model their revenue cycle. Revenue Cycle Explorer gives insight into the performance of the revenue cycle over time with powerful, easy-to-use interactive reports and dashboards. Executive Insights turns revenue cycle analytics into boardroom-ready dashboards and presentations with one click. Analytics Engine is a highly-scalable, open analytics platform that enables sophisticated revenue cycle analytics over time.

    In May 2011, Marketo released the latest update to RCA that arms companies with real-time insights, to increase investments in areas that generate the greatest return, and scale back or investigate programs that yield lower returns. Marketo added several out-of-the-box dashboards, including the Program Analyzer and Account Analyzer, which compare cost effectiveness and program conversion rates, respectively. For tailored marketing analytics, new templates have been added to Marketo's reporting framework to allow customers to run unlimited reports on critical metrics and data.

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    Medallia CEM Platform - Medallia

    Medallia, the global leader in SaaS customer experience and enterprise feedback management, provides solutions to Global 2000 companies. More than 50,000 businesses and business units around the world use the Medallia system to track customer satisfaction. Medallia’s solutions enable companies to gather, monitor, and act on feedback from customers, partners, and employees. Customers include global financial services, retail, high-tech, business-to-business, and hotel companies. The company is headquartered in Silicon Valley.

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    SpotlightTMS - Spotlight Ticket Management

    SpotlightTMS pioneered the enterprise sports and entertainment ticket management space with SpotlightTMS. With SpotlightTMS, companies manage their corporate ticket and sponsorship programs while measuring their business impact. Our customers rely on Spotlight TMS to manage millions of dollars in entertainment investments in a simple, transparent way – ensuring utilization, assessing ticket and sponsorship effectiveness, and measuring ticket and sponsorship use as a driver of revenue.

    Unlike other ticket management solutions, only Spotlight TMS includes a Business Impact Engine that allows you to drive and measure business impact. Spotlight customers have real-time access to Impact reports that measure ticket inventory, top users, most invited companies, and ticket utilization.

    Our growing list of enterprise customers includes Google, Comcast, MetLife, Nike, Oracle, NBCUniversal, Penske Truck Leasing, Principal Financial Group and Stanley Black & Decker. Our partners include the Cincinnati Bengals, San Antonio Spurs, Chicago Bears, New Jersey Devils, Sacramento Kings, Miami Heat, Philadelphia Eagles, Memphis Grizzlies, Baltimore Ravens, Indianapolis Colts, Cleveland Cavaliers, Houston Texans and Detroit Red Wings.

    Our philosophy is simple -- if the tickets aren’t being used and companies aren’t making a handsome return on their investment, they should eliminate the investment.

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