The Dialog Controller™ - SPLICE Software

Winner In:
Best Data Visualization Technology

This product allows businesses to easily and securely collect customer profile information and consent for contact, enabling brands to create automated, data-driven dialogs to maximize customer engagement. It features a mobile-accessible dashboard with simple data visualization that let users actively manage profiles and preferences to drive reach, response and return. Designed to allow companies to seamlessly collect and use “small data” throughout the customer lifecycle, Dialog Controller can be customized by region and device type. It delivers data in aggregate, such as the percentage of customers who have shared mobile numbers, landlines, social media contact, email and more. Users can personalize for roles and responsibilities and pull up doughnut, pie or bar charts to keep tabs on data status and measure what matters. Companies can use Dialog Controller to collect data from customers wherever they are: online, on the shop (or office) floor or through the call center. It can be downloaded on any device and up and running in as little as two weeks. A secure, cloud-based software with open API, Dialog Controller integrates with existing infrastructures, including POS, CRM, tablets and kiosks. SPLICE also offers a LeaderBoard app, which is ideal for friendly competition via gamification to motivate staff in collecting preferences. With LeaderBoard, staff can measure opt-ins live by location and channels, accessing an intuitive visual anywhere, any time.

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