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How Two Top Future plc Editors Are Taking Their Verticals to New Heights

“…what really makes an outlet stand out, especially now in 2020, is being able to establish all your writers as distinct voices—people that readers will want to come back to read whatever they write. That’s kind of one of my big focuses and goals—to make sure that our writers become [that] voice, and folks will want to read their latest stuff.”
Mike Andronico, editor in chief of Tom’s Guide for Future plc

How much personality and “voice” should writers for niche publishers put in their articles? The answers are certainly going to vary by the type of article and the writer, but in a discussion yesterday, we did flesh out a few guiding perspectives.

I asked Sherri L. Smith, editor in chief for Future’s Laptop Magazine, how she handles that.

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“I’ve always written that way [inserting her personality]. I just need to put a little bit of me into it. What I’m writing, especially for Laptop Mag, I like to think that I’m writing for my mother and my grandmother. And the easier it is to read, the easier it is to understand and the less tech support that I have to do. It hasn’t worked yet. I still have to do tech support every time I go home. But that is the overarching goal of the copy.

“But putting a little bit of personality into your copy helps in the long run. Who wants to read a boring review? You can do that on Amazon—oh, here are the specs, this is what it’s supposed to do. People want to know how the lived-in experience is. Tech, in a lot of ways as in tech reviewing, is an aspirational thing. Like Laptop and Tom’s Guide [another tech website there], we definitely do a lot of testing.

“[While] a lot of people don’t understand what [some techy terms] mean, what they do understand is, ‘I did all this multi-tasking, and the machine was still chugging along and I didn’t experience any slowdown. [But] it did get hot when I put it on my lap.’ Or in a game it didn’t stutter. Those are things that people understand, rather than okay, it transcoded this in two minutes. What does that mean to anyone but people who are well-versed in the industry?”

Greg Friese, editorial director for Lexipol, said that he often has to “remove some of the personality” of his writers because many are cops, firefighters and paramedics, and not actual writers. “Depending on the topic, a conversational tone may or may not work,” he said. “Some of their regionalisms and things that might be appropriate for the fire station might not work in an article for the world to see.

“We’re trying to show our writers that we’re giving them a pretty big platform and as such they might have to be a bit more formal than they think.”

Allowing writers to inject more personality could also help them become more of a personality for your audience—and that could lead to valuable speaking or moderating assignments at events and webinars.

The tone of an article is a difficult decision sometimes. I often inject one of my theater, film or sports references to play off of. But then sometimes I’ll go back after I finish writing a piece and cross out that “personality” lead because I’d just rather get straight to the point. Or put in what I think is a great quote as I did today. So it is definitely a balancing act.

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“I actively encourage writers to, not only write in their own voice, but write about the things they’re passionate about, as long as it’s in our wheelhouse and has potential,” said Andronico. “In fact, I kind of have a reputation if I overhear someone talking about, like something that happened with tech in their personal life, I’ll say, ‘Oh sounds like a story, you should write that up. Sounds like you just volunteered yourself.’ If you actively encourage your writers to write about their personal lives, write in their own style, their own voice…

“Our editor just did a great piece about getting the Apple Watch for the first time, his first few months with it, how it kind of changed his life, his fitness routine and all that. There are so many other great examples of that where we’re writing about the products and the topics that we normally cover but from a much more personal angle which I think people connect with.

I really like when we’re able to just write like everyday people,” Andronico continued. “As Sherri said, write things that your mom can relate to, your grandmother can relate to. So I always actively encourage that type of content. I actually make sure that we have a steady flow of it in fact because I think it’s one of those things that makes us stand out.”

LunchByte | Universal Design for Learning with Guest James Basham

This episode of LunchByte features host – Jill Abbott, Senior Vice President and Managing Director of ETIN as she speaks with James Basham.

Host

Jill Abbott is currently the Senior Vice President and Managing Director of ETIN. Her passion centers on education and helping people reach their maximum potential. With this inspiration and insights gained from a comprehensive background in education reform, personalized learning, assessment, curriculum design, and policy and program development. She is a seasoned executive in education holding local, regional, state, national, and international roles in improving education through transformative practices.

 

Special Guest

Dr. James D. Basham is the Senior Director of Learning & Innovation at CAST and founder of the Universal Design for Learning – Implementation and Research Network (UDL-IRN). He is also an Associate Professor at the Department of Special Education at the University of Kansas. His overall work is focused on developing future-ready learning environments that are equitable, beneficial, and meaningful for all learners. Across his various funded projects, he is noted for his work in UDL school/systems implementation, STEM education, learner-centered design, online education, gaming, technology development, and personalized learning. Some of his most recent work has focused on the relationship between UDL and learning space design. Dr. Basham is an internationally recognized speaker and serves on various national and international boards for journals, companies, and education organizations.

 

The LunchByte is the podcast for the Education Division, ETIN, of SIIA This series provides you with access to leaders in the education industry and private enterprise.

Learn from leaders what:

·        The new topics in education are,

·        They are thinking about for the next wave of technology,

·        The greatest trends in sales and marketing involve, and Much more.

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Video, Value and Transparency Can Make for Best Subject Lines

Facts Tell, Stories Sell
Our Resolution? Provide Top Compensation Insights.
Greece in America
We’re All Going to Hell (for a musical called Miss You Like Hell)
Extra Day Concert (for a Feb. 29 event)

These are all subject lines I received today. According to a recent article from Social Media Today, the subject line with 3 words has the highest engagement rate at 21.2%. Even though you don’t see too many of those—hard to get a message across that succinctly—it makes sense. When 68% of people are opening emails on mobile, short is sweet. So for “Greece in America”—a monthly newsletter from the Embassy of Greece—it pretty much says what that audience needs to see.

Here are more tips on subject lines and emails:

Emails with video still generate the highest email engagement rates. But only around 8% of the emails in a recent study from GetResponse contained links to videos. “For now, the best workaround is to use an image (maybe even a GIF) that looks like a video player and links to your page,” they suggest. “That way, you’ll boost your click-throughs and enhance your contacts’ experience as they’ll watch the content in their default browser or video player.”

Convey value in subject line. Except for “fw” or “fwd”—which GetResponse feels is not worth the long-term risk—the top words for inducing opens in a subject line were “pdf,” “newsletter” and “ebook.” “If you’re promoting a piece of content or a valuable resource, you’re probably better off if you mention it in the subject line.” But for click-to-open rates, “infographic” scored huge at 35.1%, followed by newsletter at 31.4%. “Sales,” “quick” and “free” also fared well—the latter drawing this comment: “This phrase, previously believed to cause deliverability issues, seems to work well for quite a few marketers… People still enjoy receiving free things.” Amen.

Stay medium. According GetResponse, based strictly on opens, subject lines should be somewhere between 90 and 140 characters. “Your subject lines need to be compelling enough to get people to open the email. But remember that your sender name and preheader text aim to do the same.”

Establish a better email review and approval process. Marketers who say their email programs are successful spend more time on every stage of email creation except for the email review and approval stage. “A lax review process can result in more email errors, but an onerous process has its costs, too,” says Litmus. Marketers spend an average 3.9 hours getting emails reviewed and approved before launch, and they work with an average 2.4 other departments to get emails reviewed.

Personalization is still strong. Personalized subject lines see a 37% increase in unique open rates.

How does it look on mobile? It’s true. According to Social Media Today, 68% of email marketing campaigns are now opened on a mobile device. That’s quite a high number and should have us thinking hard about our from-line, subject line and first sentence. Many people will quickly go through what they want to keep on their phone and then open later on desktop or tablet.

Send that abandoned cart email. I get these all the time, often from ticket companies. The most recent such email came from Ticketmaster and focused on a talk coming up here by Jane Goodall, the 85 year-old legendary anthropologist. Sure enough, each time it comes I consider spending the $50. Abandoned cart emails have nearly a 45% open rate—maybe we think there’s a special deal now. Sure enough, 50% of the leads make a recovered purchase back on site.

Be specific when possible. A company called getfeedback recommends that you “use time-triggered sends for a hyper-relevant subject line, like ‘Review the purchase you made yesterday.’ Specifics help jog recipients’ memories and increase the chances they’ll open your email.”

Be fairly straight. “The subject line needs to be transparent and not gimmicky. It helps you build a trusting relationship with your subscribers so that they open your emails again and again.

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February SIPA Member News

Relias Appoints New CEO

Relias, a trusted educational provider to more than 10,000 clients worldwide, announced last month that Kay Krafft has been appointed as the new CEO. He will assume this role on April 1, 2020, in addition to his responsibility as CEO of the Bertelsmann Education Group.

As part of this transition, the Bertelsmann Education Group headquarters will be fully based in the United States. Krafft succeeds Jim Triandiflou, who is leaving Relias for personal reasons and at his own request on March 31, after eight years at the helm. He will remain associated with the company in an advisory capacity until at least the end of the year.

Krafft, who as a member of the Relias Board has been instrumental in shaping the company’s business development, intends to adhere to the strategy pursued by Relias, which has become the leading online education provider in the U.S. healthcare sector.

“Relias is a fantastic growth platform for Bertelsmann, generating many new opportunities and possibilities for us. This is largely thanks to Jim Triandiflou,” Krafft said. “Under his leadership, Relias experienced a remarkable period of growth, which continues to this day.


Industry Dive’s Outlook on 2020 for 19 Industries

Every January, Industry Dive’s journalists home in on the trends that will shape the future of the industries they cover. They dive into their research and reporting from years past, talk to trusted sources far and wide, and ultimately develop their takeaways on what will matter most in the coming year. This results in a series of stories that help their readers operate their companies and navigate the ever-changing market.

Check out the 2020 trends here for the 19 industries.


2020 SIPAwards Now Open for Entries

If you produce outstanding content for your audiences—news, features, blogs, instructional, investigative, newsletters, reports, etc.—use video, social media or podcasts, run great events, excel in marketing or have a great team of people on a particular project, then you deserve recognition for your work.

Here’s how. The 41st Annual SIPAwards celebrates niche publishing excellence throughout our industry with 22 stellar categories. Early-bird entries are due by Feb. 28. Winners will be recognized at the Annual SIPAwards Luncheon on June 2. This is your opportunity to earn the recognition you and/or your colleagues deserve.


MedLearn Media’s Monitor Mondays Marks 10th Anniversary of Inaugural Broadcast

Monitor Mondays, the weekly live podcast produced by RACmonitor.com, marked the 10th anniversary of its inaugural edition with an extended hour-long live podcast last month.

“RACmonitor was launched in 2008 because, at that time, the Recovery Audit Contractor (RAC) program was gaining traction…,” RACmonitor.com Publisher and Monitor Mondays Program Host and Executive Producer Chuck Buck recalled. “The federal auditing that began at that point has only intensified ever since, and Monitor Mondays quickly became a landmark, go-to feature that helps us keep readers and listeners informed.”

Nearly 12,400 professionals from across the U.S. healthcare system subscribe and listen in to Monitor Mondays each week—more than two listeners for each of the estimated 5,500-6,000 hospitals currently operating nationwide. Of those listeners, as many as 1,000 tend to tune in live each Monday morning.


SIPA Member in the News

Guy Cecala, chief executive of Inside Mortgage Finance, was quoted in a Wall Street Journal article on Jan. 24 titled Refinancing Boom Fuels Mortgages to Postcrisis Record. From the article:

Still, an expectation that interest rates will hold steady or even keep falling is a good sign for mortgage lending in 2020, analysts said. Some mortgage brokers said last year’s boom is extending into the new year. “It’s very likely that the first quarter or first half of 2020 will be bigger than the first half of 2019,” said Guy Cecala, chief executive of Inside Mortgage Finance. “People are encouraged by lower rates.”


SAE International Expands Global Footprint With Acquisition of SMi Group Ltd. SIPA Member Grimes, McGovern & Associates Represented the Seller.

SAE International has announced the acquisition of SMi Group Ltd, a United Kingdom-based company that specializes in the production of global events for the aerospace, defense and medical/pharmaceutical sectors. As part of the acquisition, SAE International will merge SMi Group with Tech Briefs Media Group (TBMG) to form the SAE Media Group. SIPA member Grimes, McGovern & Associates represented SMi Group.

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Open Communication, Mentors and Video Can Lift First-Year Retention

In a recent survey of organizations by GrowthZone, only 11% of respondents said their first-year member renewal rate increased in the past year, whereas 26% said it went down; 61% said it remained about the same.

To hold onto new members after that first year, organizations need to demonstrate value as quickly as possible, says Amy Gitchell, senior marketing communications specialist at GrowthZone, in an article on Associations Now. “It’s extremely important that new members understand the value you bring to their lives. In the survey, organizations whose members recognized their value proposition reported higher renewal rates overall.”

The International Coach Federation puts on a live webinar for onboarding to introduce new members/subscribers to key benefits and services. The ICF has found that this type of early engagement boosts first-year retention. “Videoconferencing helps our large organization feel smaller and more personal,” says Don Whittle, director of member experience. “Our members value that personal touch, and it helps make our global community feel much more tangible.”

For new members who can’t view the webinar live, ICF posts a video recording of the conversation to their website. ICF also uses the webinars as an opportunity to explain their credential to new members. That has led to a 39% increase in first-year members applying for the credential.

Here are retention ideas, some from MemberClicks, and more examples:

Keep the communications flowing. I’ve seen many organizations that talk about the importance of that initial welcome kit and outreach, but then they skip to a six-month check-in, nine-month update and then renewals. That’s probably too big a gap. “[Organizations] kind of drop off the radar and leave it up to their new members to get involved (which often, doesn’t actually happen).” Preferred is to see an automated email marketing campaign targeting your new members exclusively with event and benefit reminders, committees or groups they can join, audience surveys and special discount codes just for them.

Send a series of welcome emails. HCPro’s Credentialing Resource Center ran a 10-email welcome series in support of a new website. The emails were triggered when someone purchased membership. The focus of the emails varied each week from “Need help navigating?” and “Visit our FAQ page” to “Access the CRC member forums” and “Take $100 off the upcoming CRC Symposium.”

Organize new-member-only events, live or virtual. Another group here allows new members to come free to Pre-Conference workshops if they’ve signed up for the conference. The idea is to make them feel comfortable and engaged.

Remind users of their password. When Pro Farmer asked their audience if they would recommend the company to others, the answer included an open text opportunity so Pro Farmer got more information—specifically what might be most valuable and what might be lacking. “Our survey resulted in multiple concerns from text responses about user log-ins and passwords to the websites,” said Joe May, marketing director. “So what we did was proactively remind our users the basics—how to reset their password; how to set their browser to remember their credentials so they don’t have to enter it every single time.” And that email could then include other reminders.

Pair them with a mentor. If you can craft an experienced member/new member mentoring program where meetings/calls are scheduled but don’t become overwhelming, then that can be very successful. “If you have an online social community (or some kind of members-only forum), consider setting up a channel where interested parties (both on the mentor and mentee side) can go. That way, you’re helping to facilitate the process, but you’re not solely responsible for it.)”

Organize short-term mentoring opportunities. We’ve definitely done this at SIPA before—pair “newbies” with veterans at the SIPA Annual Conference. “By reducing the time commitment needed to fulfill this role, you’ll likely see interest in participation rise.”

Ask for feedback. “It’s imperative that you ask your new members for feedback, ideally around the six-month mark of their membership.” I would say even before that—maybe four months. By then you should get a good idea if they are engaged and what needs to be done.